Customer Service Manager Jobs in Simpsonville, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Greenville, SC (12 miles from Simpsonville, SC)
- 90+ days ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 90+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Care Manager - Onsite
- Greenville, SC (12 miles from Simpsonville, SC)
- 1 day ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 1 day ago
Thorough knowledge of inbound call center operations. 1-year minimum TECHNICAL SUPPORT experience required. 4 years minimum inbound call center management experience preferred....
Customer Care Coordinator - Sales Department
- Fountain Inn, SC (5 miles from Simpsonville, SC)
- 2 days ago
- Fountain Inn, SC (5 miles from Simpsonville, SC)
- 2 days ago
Stueken, LLC Customer Care Coordinator - Sales Department Sign in to apply Fountain Inn, SC Sign in to apply 1st shift position 8:00am-4:30pm Job Description/ Key Responsibilities Primary...
- Greenville, SC (12 miles from Simpsonville, SC)
- 4 days ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 4 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Greenville, SC (12 miles from Simpsonville, SC)
- 4 days ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 4 days ago
BAYADA Home Health Care has an immediate opening for Client Services Manager in Greenville, SC! If you are looking for an exciting career opportunity in a growing industry, a Client Services...
- Greer, SC (14 miles from Simpsonville, SC)
- 6 days ago
- Greer, SC (14 miles from Simpsonville, SC)
- 6 days ago
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
- Greenville, SC (12 miles from Simpsonville, SC)
- 6 days ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 6 days ago
Country USA State South Carolina City Greenville Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...
Customer Service Coordinator - Credit Bureau
- Greenville, SC (12 miles from Simpsonville, SC)
- 6 days ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 6 days ago
Why GLS? Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, ones family, and the needs of others. Through...
Area Customer Service Coordinator
- Greenville, SC (12 miles from Simpsonville, SC)
- 6 days ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 6 days ago
Area Customer Service Coordinator **Summary:** Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients....
- Greenville, SC (12 miles from Simpsonville, SC)
- 11 days ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 11 days ago
Conduct in-person homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service work through vendors...
Manager Customer Service - Greenville, SC
- Greenville, SC (12 miles from Simpsonville, SC)
- 12 days ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 12 days ago
Job Overview Supervise Customer Service Representatives to consistently maintain superior service to our customers and the sales organization. Areas of focus include timeliness and accuracy of...
Customer Service Coordinator - Bilingual (Mandarin)
- Fountain Inn, SC (5 miles from Simpsonville, SC)
- 19 days ago
- Fountain Inn, SC (5 miles from Simpsonville, SC)
- 19 days ago
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
Customer Service Coordinator - Bilingual (Mandarin)
- Greenville, SC (12 miles from Simpsonville, SC)
- 19 days ago
- Greenville, SC (12 miles from Simpsonville, SC)
- 19 days ago
Country USA State South Carolina City Greenville Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...
- Roebuck, SC (21 miles from Simpsonville, SC)
- 19 days ago
- Roebuck, SC (21 miles from Simpsonville, SC)
- 19 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
FT Assistant Manager Customer Service
- Anderson, SC (22 miles from Simpsonville, SC)
- 21 days ago
- Anderson, SC (22 miles from Simpsonville, SC)
- 21 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 437611 Address: USA-SC-Anderson-2901 S Main Street Store Code: Store 02828 Front End (7237696) Food Lion has been providing an easy,...
Demographic Data for Simpsonville, SC
Moving to Simpsonville, SC? Find some basic demographic data about Simpsonville, SC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Simpsonville, SC
Highest Education Level
Customer Service Managers in Simpsonville, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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