Customer Service Manager Jobs in Mount Pleasant, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Blackbaud
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 16 hours ago
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 16 hours ago
Manager, Customer Support - YourCause The opportunity YourCause from Blackbaud supports some of the world's leading companies in managing their corporate impact programs. Customer Support plays an...
RemoteCustomer Care Coordinator - Order Experience I
- United Seating & Mobility
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 4 days ago
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 4 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
In PersonClient Service Manager (Captives)
- Marsh & McLennan Companies, Inc.
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 5 days ago
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 5 days ago
We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is responsible for the daily...
Hybrid- Arthur J Gallagher & Co.
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 6 days ago
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 6 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Arthur J Gallagher & Co.
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 6 days ago
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 6 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In Person- Gallagher
- North Charleston, SC (5 miles from Mount Pleasant, SC)
- 7 days ago
- North Charleston, SC (5 miles from Mount Pleasant, SC)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Gallagher
- North Charleston, SC (5 miles from Mount Pleasant, SC)
- 7 days ago
- North Charleston, SC (5 miles from Mount Pleasant, SC)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Republic Services
- N Charleston, SC (5 miles from Mount Pleasant, SC)
- 8 days ago
- N Charleston, SC (5 miles from Mount Pleasant, SC)
- 8 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
In Person- Five Below
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 12 days ago
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 12 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Service Supervisor - Full Time
- Whole Foods
- Mount Pleasant, SC
- 13 days ago
- Mount Pleasant, SC
- 13 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
In Person Full TimePT Customer Experience Manager
- Michaels Stores
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 15 days ago
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 15 days ago
Store - CHARLESTON-WEST ASHLEY, SC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part TimeHome Care Client Services Manager
- BAYADA Home Health Care
- Mount Pleasant, SC
- 19 days ago
- Mount Pleasant, SC
- 19 days ago
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Mount Pleasant, SC Assistive Care Office. If you are looking for an exciting career opportunity in a growing...
In PersonClient Services Manager, Home Health
- BAYADA Home Health Care
- North Charleston, SC (5 miles from Mount Pleasant, SC)
- 19 days ago
- North Charleston, SC (5 miles from Mount Pleasant, SC)
- 19 days ago
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment Type: Full time...
In Person- Total Quality Logistics, Inc.
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 30+ days ago
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 30+ days ago
Country USA State South Carolina City Charleston Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...
In PersonFT Manager Customer Service (H)
- Food Lion
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 45+ days ago
- Charleston, SC (6 miles from Mount Pleasant, SC)
- 45+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 494305 Address: USA-SC-Charleston-1015 King Street Store Code: Store 01420 Front End (7223562) Food Lion has been providing an easy,...
In PersonDemographic Data for Mount Pleasant, SC
Moving to Mount Pleasant, SC? Find some basic demographic data about Mount Pleasant, SC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Mount Pleasant, SC
Highest Education Level
Customer Service Managers in Mount Pleasant, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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