Customer Service Manager Jobs in Greenville, SC

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 20 Jobs

Customer Care Coordinator - Sales Department

  • Fountain Inn, SC (16 miles from Greenville, SC)
  • 20 hours ago
  • Fountain Inn, SC (16 miles from Greenville, SC)
  • 20 hours ago

Stueken, LLC Customer Care Coordinator - Sales Department Sign in to apply Fountain Inn, SC Sign in to apply 1st shift position 8:00am-4:30pm Job Description/ Key Responsibilities Primary...

Customer Experience Manager

  • Greenville, SC
  • 3 days ago
  • Greenville, SC
  • 3 days ago

Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...

Client Services Manager

  • Greenville, SC
  • 3 days ago
  • Greenville, SC
  • 3 days ago

BAYADA Home Health Care has an immediate opening for Client Services Manager in Greenville, SC! If you are looking for an exciting career opportunity in a growing industry, a Client Services...

Customer Service Coordinator

  • Greer, SC (8 miles from Greenville, SC)
  • 4 days ago
  • Greer, SC (8 miles from Greenville, SC)
  • 4 days ago

About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...

Customer Service Coordinator

  • Greenville, SC
  • 4 days ago
  • Greenville, SC
  • 4 days ago

Country USA State South Carolina City Greenville Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...

Customer Service Coordinator - Credit Bureau

  • Greenville, SC
  • 4 days ago
  • Greenville, SC
  • 4 days ago

Why GLS? Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, ones family, and the needs of others. Through...

Area Customer Service Coordinator

  • Greenville, SC
  • 4 days ago
  • Greenville, SC
  • 4 days ago

Area Customer Service Coordinator **Summary:** Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients....

Customer Care Manager

  • Greenville, SC
  • 9 days ago
  • Greenville, SC
  • 9 days ago

Conduct in-person homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service work through vendors...

Manager Customer Service - Greenville, SC

  • Greenville, SC
  • 11 days ago
  • Greenville, SC
  • 11 days ago

Job Overview Supervise Customer Service Representatives to consistently maintain superior service to our customers and the sales organization. Areas of focus include timeliness and accuracy of...

Customer Service Coordinator - Bilingual (Mandarin)

  • Fountain Inn, SC (16 miles from Greenville, SC)
  • 17 days ago
  • Fountain Inn, SC (16 miles from Greenville, SC)
  • 17 days ago

About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...

Customer Service Coordinator - Bilingual (Mandarin)

  • Greenville, SC
  • 17 days ago
  • Greenville, SC
  • 17 days ago

Country USA State South Carolina City Greenville Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...

FY26 US Seasonal Tax-Private Client Services Manager

  • Greenville, SC
  • 21 days ago
  • Greenville, SC
  • 21 days ago

Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...

Remote Work

Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...

Remote Work

Customer Service Supervisor/Human Resource Recruitment Coordinator

  • Greenville, SC
  • 27 days ago
  • Greenville, SC
  • 27 days ago

Customer Service Supervisor/Human Resource Recruitment Coordinator Job Locations US-SC-GREENVILLE Requisition ID 2025-163321 Line of Business: All Ways Caring HomeCare Pay Min USD $16.00/Hr. Pay...

Full-Time Customer Service Supervisor

  • Simpsonville, SC (12 miles from Greenville, SC)
  • 30+ days ago
  • Simpsonville, SC (12 miles from Greenville, SC)
  • 30+ days ago

Required Open Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent...

Demographic Data for Greenville, SC

Moving to Greenville, SC? Find some basic demographic data about Greenville, SC below.


Local
National
229,378
8,920
Large

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Greenville, SC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Greenville, SC offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Greenville, SC
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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