Customer Service Manager Jobs in Greenville, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading...
Customer Care Coordinator - Sales Department
- Fountain Inn, SC (16 miles from Greenville, SC)
- 5 days ago
- Fountain Inn, SC (16 miles from Greenville, SC)
- 5 days ago
Stueken, LLC Customer Care Coordinator - Sales Department Sign in to apply Fountain Inn, SC Sign in to apply 1st shift position 8:00am-4:30pm Job Description/ Key Responsibilities Primary...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
BAYADA Home Health Care has an immediate opening for Client Services Manager in Greenville, SC! If you are looking for an exciting career opportunity in a growing industry, a Client Services...
- Greer, SC (8 miles from Greenville, SC)
- 8 days ago
- Greer, SC (8 miles from Greenville, SC)
- 8 days ago
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
Country USA State South Carolina City Greenville Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...
Why GLS? Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, ones family, and the needs of others. Through...
Area Customer Service Coordinator **Summary:** Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients....
Conduct in-person homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service work through vendors...
Manager Customer Service - Greenville, SC Apply now Date: Jun 18, 2025 Location: Greenville, SC, US, 29607 Company: Hubbell Incorporated Job Overview Supervise Customer Service Representatives to...
Customer Service Coordinator - Bilingual (Mandarin)
- Fountain Inn, SC (16 miles from Greenville, SC)
- 21 days ago
- Fountain Inn, SC (16 miles from Greenville, SC)
- 21 days ago
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
Customer Service Coordinator - Bilingual (Mandarin)
- Greenville, SC
- 21 days ago
- Greenville, SC
- 21 days ago
Country USA State South Carolina City Greenville Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...
FY26 US Seasonal Tax-Private Client Services Manager
- Greenville, SC
- 25 days ago
- Greenville, SC
- 25 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization- Private Client Services-Manager
- Greenville, SC
- 30+ days ago
- Greenville, SC
- 30+ days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkDemographic Data for Greenville, SC
Moving to Greenville, SC? Find some basic demographic data about Greenville, SC below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Greenville, SC
Highest Education Level
Customer Service Managers in Greenville, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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