Customer Service Representative Jobs in Rhode Island
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep- Contract- 20/HR
- East Greenwich, RI
- 13 hours ago
- East Greenwich, RI
- 13 hours ago
Candidate must be commutable to the Warwick, RI office **Max pay rate - $20.00 per hour **Onsite training - virtual position once training complete. Required Skills and Experience: - 1-2 years in...
Retail Store Specialist (Customer Service/Merchandising)
- Lincoln, RI
- 20 hours ago
- Lincoln, RI
- 20 hours ago
Company Overview: Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative-Remote (Bilingual: Spanish and English)
- Providence, RI
- 22 hours ago
- Providence, RI
- 22 hours ago
Job Title: Customer Service Representative-Remote (Bilingual: Spanish and English) Job Description JOB DESCRIPTION The Customer Service Representative-Remote (Bilingual: Spanish and English) works from...
Remote WorkCustomer Service Representative-Remote (Healthcare)
- Providence, RI
- 22 hours ago
- Providence, RI
- 22 hours ago
Other qualifications for our Customer Service Representative - Remote (Healthcare) role include: 2+ years of call center experience Experience in a healthcare-related field or benefits/insurance organization...
Remote WorkJob Ref: 168971 Location: Providence, RI 02908 Location Flexibility: Remote Category: Customer Experience Job Type: Full-time Job Status: Non-exempt Anticipated Closing Date: March 27, 2025 Pay...
Remote WorkDescription Citizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
7276 - Warwick - 153 Bald Hill Road, Cranston, Rhode Island, 02920 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Client Service Associate/Receptionist (Providence, RI) At Edelman Financial Engines (EFE), we believe everyone deserves to move their financial life forward! We know that assets have the power to...
ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and...
- Smithfield, RI
- 4 days ago
- Smithfield, RI
- 4 days ago
ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and...
Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Rhode Island
Moving to Rhode Island? Find some basic demographic data about Rhode Island below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rhode Island
Highest Education Level
Customer Service Representatives in Rhode Island offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- Order Entry
- First In, First Out
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Loading & Unloading
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Scanning
- Cashier Skills
- Referrals
- Customer Relations
- Stocking
- Listening
- Retail
- Friendliness
- Telephone Skills
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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