Customer Service Manager Jobs in Providence, RI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Newport, RI (23 miles from Providence, RI)
- 1 day ago
- Newport, RI (23 miles from Providence, RI)
- 1 day ago
Client Success Manager III Location: Remote in the United Kingdom + Travel to Clients on Request The Client Success Team is composed of Client Success Managers (CSMs) who are well versed in cyber...
Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital - Johnston Job Description Client Service Coordinator needed for Banfield Pet Hospital in Johnston, RI!...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Providence, RI
- 3 days ago
- Providence, RI
- 3 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCustomer Care Coordinator - Delivery Scheduling I
- Taunton, MA (16 miles from Providence, RI)
- 4 days ago
- Taunton, MA (16 miles from Providence, RI)
- 4 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
- Taunton, MA (16 miles from Providence, RI)
- 4 days ago
- Taunton, MA (16 miles from Providence, RI)
- 4 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
- Coventry, RI (14 miles from Providence, RI)
- 7 days ago
- Coventry, RI (14 miles from Providence, RI)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Junior Customer Care Coordinator
- Woonsocket, RI (12 miles from Providence, RI)
- 7 days ago
- Woonsocket, RI (12 miles from Providence, RI)
- 7 days ago
Junior Customer Care Coordinator Aleron United States, Rhode Island, Woonsocket Jun 20, 2025 Description Are you Junior Customer Care Coordinator who is looking to join one of the top companies in...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Warwick, RI (8 miles from Providence, RI)
- 10 days ago
- Warwick, RI (8 miles from Providence, RI)
- 10 days ago
Position Summary: The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment...
Director/Senior, Client Service Manager - Non Qualified Deferred Compensation
- Smithfield, RI (8 miles from Providence, RI)
- 11 days ago
- Smithfield, RI (8 miles from Providence, RI)
- 11 days ago
Salary Not Available Position range in Rhode Island $74k - $170k Per Year Director/Senior, Client Service Manager - Non Qualified Deferred Compensation Fidelity Investments Occupation: Chief...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Part Time Customer Experience Manager
- Warwick, RI (8 miles from Providence, RI)
- 12 days ago
- Warwick, RI (8 miles from Providence, RI)
- 12 days ago
Store - PROV-WARWICK, RI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor - Full Time
- Cranston, RI (2 miles from Providence, RI)
- 12 days ago
- Cranston, RI (2 miles from Providence, RI)
- 12 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
FT Customer Experience Manager
- Seekonk, MA (4 miles from Providence, RI)
- 14 days ago
- Seekonk, MA (4 miles from Providence, RI)
- 14 days ago
Store - PROV-SEEKONK, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Providence, RI
Moving to Providence, RI? Find some basic demographic data about Providence, RI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Providence, RI
Highest Education Level
Customer Service Managers in Providence, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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