Customer Service Manager Jobs in Montreal, QC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
(CAN) Customer Service Manager
- Kirkland, QC (14 miles from Montreal, QC)
- 4 days ago
- Kirkland, QC (14 miles from Montreal, QC)
- 4 days ago
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
Coordinateur (trice) service client Customer Service Coordinator
- Montreal, QC
- 17 days ago
- Montreal, QC
- 17 days ago
English to follow Rejoignez Tarkett Sports - Un leader mondial de la construction et du revetement sportif Es-tu une personne qui aime resoudre des problemes, garder les choses bien organisees et...
Gestionnaire Experience Client / Customer Experience Manager
- Mirabel, QC (21 miles from Montreal, QC)
- 60+ days ago
- Mirabel, QC (21 miles from Montreal, QC)
- 60+ days ago
*** An english description will follow *** Nous sommes plus que des experts en aviation, nous sommes des pionniers. Nous repoussons les limites de ce qui est possible. De franchir le mur du son...
WHO WE ARE: Eden Park Inc. (Eden Park) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, Eden Park has serviced a wide network of...
Work Location Type: Hybrid Work location: 4475 Griffith St, Saint-Laurent, Quebec H4T 2A2, Canada As a leading industrial distributor with operations primarily in North America, Japan and the...
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Montreal, QC
Highest Education Level
Customer Service Managers in Montreal, QC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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