Customer Service Manager Jobs in Wayne, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fort Washington, PA (11 miles from Wayne, PA)
- 10 hours ago
- Fort Washington, PA (11 miles from Wayne, PA)
- 10 hours ago
Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make peoples...
- Philadelphia, PA (14 miles from Wayne, PA)
- 2 days ago
- Philadelphia, PA (14 miles from Wayne, PA)
- 2 days ago
CUSTOMER SERVICE MANAGER Job Details Job Location Parkside Store - Philadelphia, PA Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
Client Services Manager, Home Health
- Horsham, PA (16 miles from Wayne, PA)
- 3 days ago
- Horsham, PA (16 miles from Wayne, PA)
- 3 days ago
BAYADA Home Health Care has an immediate opening for a Client Service Manager in our **Horsham, PA Home Health Office**. If you are looking for an exciting career opportunity in a growing...
- North Wales, PA (12 miles from Wayne, PA)
- 3 days ago
- North Wales, PA (12 miles from Wayne, PA)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Regional Client Service Director
- Philadelphia, PA (14 miles from Wayne, PA)
- 3 days ago
- Philadelphia, PA (14 miles from Wayne, PA)
- 3 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- Philadelphia, PA (14 miles from Wayne, PA)
- 3 days ago
- Philadelphia, PA (14 miles from Wayne, PA)
- 3 days ago
Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on...
Customer Experience Manager, Evenings/Weekends D319/8369
- Wilmington, DE (24 miles from Wayne, PA)
- 4 days ago
- Wilmington, DE (24 miles from Wayne, PA)
- 4 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Springfield, PA (9 miles from Wayne, PA)
- 4 days ago
- Springfield, PA (9 miles from Wayne, PA)
- 4 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Job Overview: Manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from...
About the Company Relay Network is the innovator of a new B2C channel designed for businesses to create more valuable customer relationships. Our HIPAA-compliant, personalized channel combines the...
- Wilmington, DE (24 miles from Wayne, PA)
- 7 days ago
- Wilmington, DE (24 miles from Wayne, PA)
- 7 days ago
We are looking for a motivated and team focused Customer Service Team Lead who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating...
Part Time Customer Experience Manager
- Wilmington, DE (24 miles from Wayne, PA)
- 7 days ago
- Wilmington, DE (24 miles from Wayne, PA)
- 7 days ago
Part Time Customer Experience Manager at Michaels in WILMINGTON, United States Job Description Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and...
- Montgomeryville, PA (14 miles from Wayne, PA)
- 10 days ago
- Montgomeryville, PA (14 miles from Wayne, PA)
- 10 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
- Coatesville, PA (23 miles from Wayne, PA)
- 11 days ago
- Coatesville, PA (23 miles from Wayne, PA)
- 11 days ago
Position Responsibilities: Serve as the primary liaison between customers and the distribution center, responsible for building positive relationships, enhancing customer satisfaction, resolving...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Newtown Square, PA (5 miles from Wayne, PA)
- 12 days ago
- Newtown Square, PA (5 miles from Wayne, PA)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Wayne, PA
Moving to Wayne, PA? Find some basic demographic data about Wayne, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Wayne, PA
Highest Education Level
Customer Service Managers in Wayne, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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