Customer Service Manager Jobs in Rydal, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- North Wales, PA (10 miles from Rydal, PA)
- moments ago
- North Wales, PA (10 miles from Rydal, PA)
- moments ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- North Wales, PA (10 miles from Rydal, PA)
- moments ago
- North Wales, PA (10 miles from Rydal, PA)
- moments ago
This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer...
Water Customer Service Assistant Manager (Field Operations)
- Philadelphia, PA (10 miles from Rydal, PA)
- 1 hour ago
- Philadelphia, PA (10 miles from Rydal, PA)
- 1 hour ago
Work is performed under the direction of a Water Customer Service Manager. Union Code N....
Customer Service Manager, Airport Customer Operations
- Philadelphia, PA (10 miles from Rydal, PA)
- 1 hour ago
- Philadelphia, PA (10 miles from Rydal, PA)
- 1 hour ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Experience Manager - Victoria's Secret - Montgomery - North Wales, PA
- North Wales, PA (10 miles from Rydal, PA)
- 5 hours ago
- North Wales, PA (10 miles from Rydal, PA)
- 5 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Voorhees, NJ (19 miles from Rydal, PA)
- 9 hours ago
- Voorhees, NJ (19 miles from Rydal, PA)
- 9 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Moorestown, NJ (12 miles from Rydal, PA)
- 1 day ago
- Moorestown, NJ (12 miles from Rydal, PA)
- 1 day ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Client Service Manager - Repair Center
- Horsham, PA (6 miles from Rydal, PA)
- 1 day ago
- Horsham, PA (6 miles from Rydal, PA)
- 1 day ago
About the Role Location United States of America Pennsylvania Horsham Remote vs. Office Office/Site only Company Siemens Energy, Inc. Organization Transformation of Industry Business Unit...
- Philadelphia, PA (10 miles from Rydal, PA)
- 2 days ago
- Philadelphia, PA (10 miles from Rydal, PA)
- 2 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- North Wales, PA (10 miles from Rydal, PA)
- 3 days ago
- North Wales, PA (10 miles from Rydal, PA)
- 3 days ago
Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of...
- Philadelphia, PA (10 miles from Rydal, PA)
- 3 days ago
- Philadelphia, PA (10 miles from Rydal, PA)
- 3 days ago
Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our PA / Delaware Valley territory. StructureCare,...
- Trenton, NJ (20 miles from Rydal, PA)
- 4 days ago
- Trenton, NJ (20 miles from Rydal, PA)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote Work- Phoenixville, PA (20 miles from Rydal, PA)
- 5 days ago
- Phoenixville, PA (20 miles from Rydal, PA)
- 5 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Senior Customer Success Manager, O2C
- Cherry Hill, NJ (12 miles from Rydal, PA)
- 5 days ago
- Cherry Hill, NJ (12 miles from Rydal, PA)
- 5 days ago
As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximizing their return on investment,...
- Warminster, PA (8 miles from Rydal, PA)
- 6 days ago
- Warminster, PA (8 miles from Rydal, PA)
- 6 days ago
Job Title: Industrial Account Manager Job Objective : To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive...
Demographic Data for Rydal, PA
Moving to Rydal, PA? Find some basic demographic data about Rydal, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rydal, PA
Highest Education Level
Customer Service Managers in Rydal, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »