Customer Service Manager Jobs in Mount Wolf, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Coordinator, Corporate
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 16 hours ago
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 16 hours ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 2 days ago
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 2 days ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Lebanon, PA (21 miles from Mount Wolf, PA)
- 2 days ago
- Lebanon, PA (21 miles from Mount Wolf, PA)
- 2 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service Manager - SYGMA - US
- Middletown, PA (8 miles from Mount Wolf, PA)
- 6 days ago
- Middletown, PA (8 miles from Mount Wolf, PA)
- 6 days ago
Company: US3063 Sygma Pennsylvania (The Sygma Network, Inc) Sales Territory: Zip Code: 17110 Travel Percentage: COMPENSATION INFORMATION: The pay range provided is not indicative of Syscos actual...
Customer Service Manager - SYGMA - US
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 6 days ago
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 6 days ago
Directs and coordinates the Customer Service activities to assure customer satisfaction. Supervise all office administrative duties. RESPONSIBILITIES Responsible for recruiting, training and...
Assistant Customer Experience Manager
- Lancaster, PA (19 miles from Mount Wolf, PA)
- 8 days ago
- Lancaster, PA (19 miles from Mount Wolf, PA)
- 8 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 8 days ago
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 8 days ago
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Lead to join our Toll By Plate Department in Harrisburg, Pennsylvania.Job Summary: The Customer Service...
- Red Lion, PA (13 miles from Mount Wolf, PA)
- 10 days ago
- Red Lion, PA (13 miles from Mount Wolf, PA)
- 10 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Asisstant Customer Experience Manager
- York, PA (10 miles from Mount Wolf, PA)
- 10 days ago
- York, PA (10 miles from Mount Wolf, PA)
- 10 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Middletown, PA (8 miles from Mount Wolf, PA)
- 13 days ago
- Middletown, PA (8 miles from Mount Wolf, PA)
- 13 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 14 days ago
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 14 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Experience Manager-Victoria's Secret-Capital City-Camp Hill, PA
- Camp Hill, PA (17 miles from Mount Wolf, PA)
- 15 days ago
- Camp Hill, PA (17 miles from Mount Wolf, PA)
- 15 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- York, PA (10 miles from Mount Wolf, PA)
- 15 days ago
- York, PA (10 miles from Mount Wolf, PA)
- 15 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Customer Experience Manager - Full-Time
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 16 days ago
- Harrisburg, PA (17 miles from Mount Wolf, PA)
- 16 days ago
Store - HARRISBURG/EAST, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Full Time Customer Experience Manager
- Lancaster, PA (19 miles from Mount Wolf, PA)
- 17 days ago
- Lancaster, PA (19 miles from Mount Wolf, PA)
- 17 days ago
Store - LANCASTER, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Mount Wolf, PA
Moving to Mount Wolf, PA? Find some basic demographic data about Mount Wolf, PA below.
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Salary for Customer Service Manager Jobs in Mount Wolf, PA
Highest Education Level
Customer Service Managers in Mount Wolf, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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