Customer Service Manager Jobs in King Of Prussia, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor (Front End Support)
- Plymouth Meeting, PA (6 miles from King Of Prussia, PA)
- 2 hours ago
- Plymouth Meeting, PA (6 miles from King Of Prussia, PA)
- 2 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Client Service Manager - Repair Center
- Horsham, PA (14 miles from King Of Prussia, PA)
- 2 days ago
- Horsham, PA (14 miles from King Of Prussia, PA)
- 2 days ago
A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...
Customer Service Lead - Part-Time
- Springfield, PA (11 miles from King Of Prussia, PA)
- 2 days ago
- Springfield, PA (11 miles from King Of Prussia, PA)
- 2 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Coordinator, Corporate
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 3 days ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 3 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Full time Customer Experience Manager Michaels Feasterville Pa 5132
- Feasterville Trevose, PA (22 miles from King Of Prussia, PA)
- 3 days ago
- Feasterville Trevose, PA (22 miles from King Of Prussia, PA)
- 3 days ago
Store - PHI-FEASTERVILLE, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Retail Customer Service Supervisor
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 3 days ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 3 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Phoenixville, PA (6 miles from King Of Prussia, PA)
- 4 days ago
- Phoenixville, PA (6 miles from King Of Prussia, PA)
- 4 days ago
Customer Service Coordinator (Phoenixville) image 1 of 1 compensation: 21.00 Job description This opportunity is for a driven individual who embodies positivity, a can-do attitude, desire to...
Customer Service Administrator
- Paulsboro, NJ (20 miles from King Of Prussia, PA)
- 4 days ago
- Paulsboro, NJ (20 miles from King Of Prussia, PA)
- 4 days ago
Provides administrative support for, and assists with, branch activities engaged in the rental, sales, and service of our products. Position is responsible for assisting with rental...
- Exton, PA (13 miles from King Of Prussia, PA)
- 4 days ago
- Exton, PA (13 miles from King Of Prussia, PA)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Media, PA (12 miles from King Of Prussia, PA)
- 5 days ago
- Media, PA (12 miles from King Of Prussia, PA)
- 5 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Springfield, PA (11 miles from King Of Prussia, PA)
- 5 days ago
- Springfield, PA (11 miles from King Of Prussia, PA)
- 5 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Customer Service Manager - Mini Splits
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 5 days ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 5 days ago
Position Summary: This position is responsible for overseeing the daily activities of the Fulfillment Customer Service department and ensuring Almo delivers the highest level of customer service...
- Fort Washington, PA (10 miles from King Of Prussia, PA)
- 6 days ago
- Fort Washington, PA (10 miles from King Of Prussia, PA)
- 6 days ago
Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make peoples...
- North Wales, PA (10 miles from King Of Prussia, PA)
- 9 days ago
- North Wales, PA (10 miles from King Of Prussia, PA)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Regional Client Service Director
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 9 days ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 9 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Demographic Data for King Of Prussia, PA
Moving to King Of Prussia, PA? Find some basic demographic data about King Of Prussia, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in King Of Prussia, PA
Highest Education Level
Customer Service Managers in King Of Prussia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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