Customer Service Manager Jobs in Doylestown, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Coordinator, Corporate
- Ewing, NJ (19 miles from Doylestown, PA)
- 10 hours ago
- Ewing, NJ (19 miles from Doylestown, PA)
- 10 hours ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Customer Service Lead - Part-Time
- Jenkintown, PA (14 miles from Doylestown, PA)
- 11 hours ago
- Jenkintown, PA (14 miles from Doylestown, PA)
- 11 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Langhorne, PA (16 miles from Doylestown, PA)
- 12 hours ago
- Langhorne, PA (16 miles from Doylestown, PA)
- 12 hours ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Full time Customer Experience Manager Michaels Feasterville Pa 5132
- Feasterville Trevose, PA (13 miles from Doylestown, PA)
- 22 hours ago
- Feasterville Trevose, PA (13 miles from Doylestown, PA)
- 22 hours ago
Store - PHI-FEASTERVILLE, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Retail Customer Service Supervisor
- Philadelphia, PA (24 miles from Doylestown, PA)
- 23 hours ago
- Philadelphia, PA (24 miles from Doylestown, PA)
- 23 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Phoenixville, PA (21 miles from Doylestown, PA)
- 1 day ago
- Phoenixville, PA (21 miles from Doylestown, PA)
- 1 day ago
Customer Service Coordinator (Phoenixville) image 1 of 1 compensation: 21.00 Job description This opportunity is for a driven individual who embodies positivity, a can-do attitude, desire to...
- Trenton, NJ (22 miles from Doylestown, PA)
- 2 days ago
- Trenton, NJ (22 miles from Doylestown, PA)
- 2 days ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Service Manager - Mini Splits
- Philadelphia, PA (24 miles from Doylestown, PA)
- 2 days ago
- Philadelphia, PA (24 miles from Doylestown, PA)
- 2 days ago
Position Summary: This position is responsible for overseeing the daily activities of the Fulfillment Customer Service department and ensuring Almo delivers the highest level of customer service...
- Fort Washington, PA (12 miles from Doylestown, PA)
- 3 days ago
- Fort Washington, PA (12 miles from Doylestown, PA)
- 3 days ago
Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make peoples...
- Trenton, NJ (22 miles from Doylestown, PA)
- 5 days ago
- Trenton, NJ (22 miles from Doylestown, PA)
- 5 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Client Services Manager, Home Health
- Horsham, PA (8 miles from Doylestown, PA)
- 5 days ago
- Horsham, PA (8 miles from Doylestown, PA)
- 5 days ago
BAYADA Home Health Care has an immediate opening for a Client Service Manager in our **Horsham, PA Home Health Office**. If you are looking for an exciting career opportunity in a growing...
- Flemington, NJ (20 miles from Doylestown, PA)
- 6 days ago
- Flemington, NJ (20 miles from Doylestown, PA)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Regional Client Service Director
- Philadelphia, PA (24 miles from Doylestown, PA)
- 6 days ago
- Philadelphia, PA (24 miles from Doylestown, PA)
- 6 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- Philadelphia, PA (24 miles from Doylestown, PA)
- 6 days ago
- Philadelphia, PA (24 miles from Doylestown, PA)
- 6 days ago
Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on...
Associate Director, Client Services
- Wayne, PA (21 miles from Doylestown, PA)
- 7 days ago
- Wayne, PA (21 miles from Doylestown, PA)
- 7 days ago
Job Overview: Manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from...
Demographic Data for Doylestown, PA
Moving to Doylestown, PA? Find some basic demographic data about Doylestown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Doylestown, PA
Highest Education Level
Customer Service Managers in Doylestown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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