Customer Service Manager Jobs in Woodburn, OR
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Senior Customer Experience Manager, Enterprise
- NAVEX Global
- Lake Oswego, OR (20 miles from Woodburn, OR)
- 3 days ago
- Lake Oswego, OR (20 miles from Woodburn, OR)
- 3 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonCustomer Experience Manager, Enterprise
- NAVEX Global
- Lake Oswego, OR (20 miles from Woodburn, OR)
- 3 days ago
- Lake Oswego, OR (20 miles from Woodburn, OR)
- 3 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonCustomer Experience Manager, Mid-Market
- NAVEX Global
- Lake Oswego, OR (20 miles from Woodburn, OR)
- 3 days ago
- Lake Oswego, OR (20 miles from Woodburn, OR)
- 3 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Keizer, OR (11 miles from Woodburn, OR)
- 14 days ago
- Keizer, OR (11 miles from Woodburn, OR)
- 14 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- DXP Enterprises
- Tualatin, OR (16 miles from Woodburn, OR)
- 27 days ago
- Tualatin, OR (16 miles from Woodburn, OR)
- 27 days ago
Summary: Under the direction of the Regional VP, the Customer Service Manager will profit and loss of the facility, supervise the inside sales team, respond to customer inquiries regarding products...
In Person Part TimeStore Support Supervisor (Customer Service, Front End Support) - Full Time
- Whole Foods Market
- Lake Oswego, OR (20 miles from Woodburn, OR)
- 30+ days ago
- Lake Oswego, OR (20 miles from Woodburn, OR)
- 30+ days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person Full TimeCommercial Lines Client Service Manager (Real Estate)
- Arthur J Gallagher & Co.
- Tigard, OR (21 miles from Woodburn, OR)
- 30+ days ago
- Tigard, OR (21 miles from Woodburn, OR)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
RemoteCustomer Experience Manager (Nights and Weekends)
- Michaels Stores
- Clackamas, OR (24 miles from Woodburn, OR)
- 90+ days ago
- Clackamas, OR (24 miles from Woodburn, OR)
- 90+ days ago
Store - PORT-CLACKAMAS, ORDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonDemographic Data for Woodburn, OR
Moving to Woodburn, OR? Find some basic demographic data about Woodburn, OR below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Woodburn, OR
Highest Education Level
Customer Service Managers in Woodburn, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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