Customer Service Manager Jobs in Etobicoke, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Store Customer Service Coordinator Full Time Winners-Toronto Eaton Centre
- Toronto, ON (7 miles from Etobicoke, ON)
- 21 hours ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 21 hours ago
At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...
(CAN) Customer Service Manager
- Vaughan, ON (14 miles from Etobicoke, ON)
- 10 days ago
- Vaughan, ON (14 miles from Etobicoke, ON)
- 10 days ago
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
ADP is hiring a Client Service Manager in National Accounts Services (NAS). Are you ready to grow your career and lead a team at an established, respected, global company? Are you empathic to...
- Mississauga, ON (7 miles from Etobicoke, ON)
- 13 days ago
- Mississauga, ON (7 miles from Etobicoke, ON)
- 13 days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring Full Time...
Client Services Coordinator, Part Time
- Mississauga, ON (7 miles from Etobicoke, ON)
- 13 days ago
- Mississauga, ON (7 miles from Etobicoke, ON)
- 13 days ago
Company Description We are hiring Part Time Client Services Coordinators to work at our Mississauga office to provide exemplary service and support to our internal and external clients. Part Time...
Manager-Client Service Management (Pharmacy Management Solution)
- Toronto, ON (7 miles from Etobicoke, ON)
- 13 days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 13 days ago
As the Manager Client Service Management you are responsible for leading a team of business analysts and technical analysts to achieve a high level of performance and delivering operational...
Remote French Bilingual Customer Service Supervisor
- Toronto, ON (7 miles from Etobicoke, ON)
- 14 days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 14 days ago
#wfh #workfromhome #hiringnow #remote Join a dynamic and innovative company delivering exceptional client service in the travel and lifestyle sector. Known for fostering an inclusive,...
Remote WorkCustomer Experience Manager (Part Time)
- Woodbridge, ON (10 miles from Etobicoke, ON)
- 14 days ago
- Woodbridge, ON (10 miles from Etobicoke, ON)
- 14 days ago
Store - TOR-WOODBRIDGE, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Oakville, ON (16 miles from Etobicoke, ON)
- 24 days ago
- Oakville, ON (16 miles from Etobicoke, ON)
- 24 days ago
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values Care, Commitment, Community, and Confidence. Backed by one of Canadas...
Client Services Coordinator, PT
- Markham, ON (19 miles from Etobicoke, ON)
- 30+ days ago
- Markham, ON (19 miles from Etobicoke, ON)
- 30+ days ago
Company Description We are hiring Part Time Client Services Coordinators to work at our Markham office for evening and weekend shifts. As a Client Services Coordinator you will provide exemplary...
Bilingual Customer Service Supervisor, remote
- Toronto, ON (7 miles from Etobicoke, ON)
- 30+ days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 30+ days ago
Are you a people-first leader with a passion for coaching, collaboration, and customer excellence? Were looking for a Bilingual Customer Service Supervisor to join a vibrant, customer-focused...
Remote WorkClient Services Coordinator, Contract
- Markham, ON (19 miles from Etobicoke, ON)
- 30+ days ago
- Markham, ON (19 miles from Etobicoke, ON)
- 30+ days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring a full time...
- Vaughan, ON (14 miles from Etobicoke, ON)
- 45+ days ago
- Vaughan, ON (14 miles from Etobicoke, ON)
- 45+ days ago
Record is a leading provider of automated pedestrian door solutions, dedicated to delivering exceptional customer experiences. We are seeking a Customer Experience Manager to enhance our customer...
Client Services Manager - Healthcare Security
- Toronto, ON (7 miles from Etobicoke, ON)
- 45+ days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 45+ days ago
About Securiguard At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered....
Client Service Manager II - Pharmacy Solutions
- Toronto, ON (7 miles from Etobicoke, ON)
- 60+ days ago
- Toronto, ON (7 miles from Etobicoke, ON)
- 60+ days ago
Create Awesome Experiences for Our Customers Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as...
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Etobicoke, ON
Highest Education Level
Customer Service Managers in Etobicoke, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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