Customer Service Manager Jobs in Tulsa, OK
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonStore - TULSA-41ST ST, OKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeJob Title: Customer Service Coordinator Location: Tulsa, Oklahoma Type: Direct Hire Compensation: $45,760.00 - $54,080.00 Contractor Work Model: Onsite onsite System One has partnered with a...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeJob DetailsJob Location: Pryer Aerospace Tulsa - Tulsa, OK 74115PRYER Aerospace is hiring for a Full Time Customer Relationship Manager for our Tulsa, OK location. PRYER Aerospace is a leading...
In PersonCustomer Service - Supervisor Customer Service Medicare 105-4004
- CommunityCare
- Tulsa, OK
- 30+ days ago
- Tulsa, OK
- 30+ days ago
JOB SUMMARY:The Supervisor Customer Service will build a strong team of Customer Service Representatives and shape staff behaviors to accomplish desired results to meet the expectations and needs...
In PersonAs a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
In PersonManager of Client Services and Community Outreach
- Baptist Village of Oklahoma City
- Owasso, OK (12 miles from Tulsa, OK)
- 90+ days ago
- Owasso, OK (12 miles from Tulsa, OK)
- 90+ days ago
Position Summary: The Manager of Client Services and Community Outreach at Entrusted Hearts Home Care leads efforts to ensure exceptional client care while driving growth through community...
In PersonDemographic Data for Tulsa, OK
Moving to Tulsa, OK? Find some basic demographic data about Tulsa, OK below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Tulsa, OK
Highest Education Level
Customer Service Managers in Tulsa, OK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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