Customer Service Manager Jobs in Westlake, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager - Commercial Insurance
- Cleveland, OH (12 miles from Westlake, OH)
- 1 hour ago
- Cleveland, OH (12 miles from Westlake, OH)
- 1 hour ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
ezICHRA Customer Success Manager
- Richfield, OH (21 miles from Westlake, OH)
- 1 day ago
- Richfield, OH (21 miles from Westlake, OH)
- 1 day ago
Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job...
- Brunswick, OH (15 miles from Westlake, OH)
- 2 days ago
- Brunswick, OH (15 miles from Westlake, OH)
- 2 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- University Heights, OH (19 miles from Westlake, OH)
- 5 days ago
- University Heights, OH (19 miles from Westlake, OH)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Macedonia, OH (24 miles from Westlake, OH)
- 7 days ago
- Macedonia, OH (24 miles from Westlake, OH)
- 7 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Associate Director, Client Services
- Cleveland, OH (12 miles from Westlake, OH)
- 10 days ago
- Cleveland, OH (12 miles from Westlake, OH)
- 10 days ago
Fathoms Account Directors are responsible for leading and maintaining successful enterprise client relationships. As an advocate for the client, Account Directors play an active role in helping...
Project (Client Services) Mgr Level 2
- Cleveland, OH (12 miles from Westlake, OH)
- 11 days ago
- Cleveland, OH (12 miles from Westlake, OH)
- 11 days ago
Mayfield Heights, Ohio, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than...
Tier 3 Customer Support Manager
- Independence, OH (15 miles from Westlake, OH)
- 11 days ago
- Independence, OH (15 miles from Westlake, OH)
- 11 days ago
About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
- Brookpark, OH (5 miles from Westlake, OH)
- 11 days ago
- Brookpark, OH (5 miles from Westlake, OH)
- 11 days ago
Location: 15270 Diana Dr. Brookpark, OH 44142 Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate...
- Cleveland, OH (12 miles from Westlake, OH)
- 11 days ago
- Cleveland, OH (12 miles from Westlake, OH)
- 11 days ago
Client Services Coordinator Job ID 200906 Posted 09-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Cleveland -...
Client Service Manager - Construction Commercial
- Cleveland, OH (12 miles from Westlake, OH)
- 11 days ago
- Cleveland, OH (12 miles from Westlake, OH)
- 11 days ago
The Opportunity: Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Cleveland, OH (12 miles from Westlake, OH)
- 17 days ago
- Cleveland, OH (12 miles from Westlake, OH)
- 17 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkFY26 US Seasonal Tax-Private Client Services Manager
- Cleveland, OH (12 miles from Westlake, OH)
- 20 days ago
- Cleveland, OH (12 miles from Westlake, OH)
- 20 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkSoftware Customer Service Manager
- Cleveland, OH (12 miles from Westlake, OH)
- 23 days ago
- Cleveland, OH (12 miles from Westlake, OH)
- 23 days ago
Department OverviewThe Software Customer Service Manager (CSM) position resides in Global Services, within the Video & Software Services Organization....
Demographic Data for Westlake, OH
Moving to Westlake, OH? Find some basic demographic data about Westlake, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Westlake, OH
Highest Education Level
Customer Service Managers in Westlake, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »