Customer Service Manager Jobs in Sylvania, OH

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-13 of 13 Jobs

Part time Customer Experience Manager. Nights and weekend-1

  • Holland, OH (4 miles from Sylvania, OH)
  • 3 days ago
  • Holland, OH (4 miles from Sylvania, OH)
  • 3 days ago

Store - TOLEDO-HOLLAND, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Customer Experience Manager

  • Rossford, OH (11 miles from Sylvania, OH)
  • 3 days ago
  • Rossford, OH (11 miles from Sylvania, OH)
  • 3 days ago

Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...

Commercial Client Service Manager - Real Estate Insurance

  • Toledo, OH (9 miles from Sylvania, OH)
  • 3 days ago
  • Toledo, OH (9 miles from Sylvania, OH)
  • 3 days ago

The Opportunity: Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while...

Customer Experience Manager

  • Sylvania, OH
  • 7 days ago
  • Sylvania, OH
  • 7 days ago

Location: Township of Sylvania Five Below - [Department Supervisor] As a Customer Experience Manager at Five Below, you'll: Lead the Support Lead, Lead Cashiers and associates while the Manager on...

Retail Customer Service Supervisor

  • Rossford, OH (11 miles from Sylvania, OH)
  • 9 days ago
  • Rossford, OH (11 miles from Sylvania, OH)
  • 9 days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Service Manager

  • Maumee, OH (8 miles from Sylvania, OH)
  • 15 days ago
  • Maumee, OH (8 miles from Sylvania, OH)
  • 15 days ago

The Customer Service Manager is responsible for managing the daily operations of the customer service department....

US Seasonal Tax-Financial Services Organization-Private Client Services- Manager

  • Toledo, OH (9 miles from Sylvania, OH)
  • 22 days ago
  • Toledo, OH (9 miles from Sylvania, OH)
  • 22 days ago

Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...

Remote Work

FY26 US Seasonal Tax-Private Client Services Manager

  • Toledo, OH (9 miles from Sylvania, OH)
  • 25 days ago
  • Toledo, OH (9 miles from Sylvania, OH)
  • 25 days ago

Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...

Remote Work

Client Service Manager- Employee Benefits

  • Toledo, OH (9 miles from Sylvania, OH)
  • 26 days ago
  • Toledo, OH (9 miles from Sylvania, OH)
  • 26 days ago

The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...

Senior Client Service Manager - Employee Benefits

  • Toledo, OH (9 miles from Sylvania, OH)
  • 26 days ago
  • Toledo, OH (9 miles from Sylvania, OH)
  • 26 days ago

The Opportunity: The Senior Client Service Manager is responsible for supporting and collaborating with Client Executives and Service Leader regarding client employee communication initiatives,...

Retail Customer Service Supervisor Part Time

  • Toledo, OH (9 miles from Sylvania, OH)
  • 30+ days ago
  • Toledo, OH (9 miles from Sylvania, OH)
  • 30+ days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Client Success Manager

  • Oregon, OH (11 miles from Sylvania, OH)
  • 45+ days ago
  • Oregon, OH (11 miles from Sylvania, OH)
  • 45+ days ago

Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and...

Retail Customer Service Supervisor (Full-time)

  • Holland, OH (4 miles from Sylvania, OH)
  • 90+ days ago
  • Holland, OH (4 miles from Sylvania, OH)
  • 90+ days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Demographic Data for Sylvania, OH

Moving to Sylvania, OH? Find some basic demographic data about Sylvania, OH below.


Local
National
34,204
756
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Sylvania, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Sylvania, OH offer the following education background
Bachelor's Degree
38.0%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Sylvania, OH
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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