Customer Service Manager Jobs in Huber Heights, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Service Coordinator - Bilingual (Mandarin)
- Miamisburg, OH (16 miles from Huber Heights, OH)
- 17 days ago
- Miamisburg, OH (16 miles from Huber Heights, OH)
- 17 days ago
Total Quality Logistics** Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,...
- Springboro, OH (21 miles from Huber Heights, OH)
- 30+ days ago
- Springboro, OH (21 miles from Huber Heights, OH)
- 30+ days ago
Position Overview The Customer Experience Manager is responsible for managing and nurturing relationships with strategic enterprise customers, ensuring high levels of customer satisfaction,...
- Springfield, OH (16 miles from Huber Heights, OH)
- 30+ days ago
- Springfield, OH (16 miles from Huber Heights, OH)
- 30+ days ago
# Customer Service Coordinator - $20/hr - Full-Time Position G225 Are you a detail-oriented professional with excellent communication skills? Join our dynamic team as a **Customer Service...
- Yellow Springs, OH (14 miles from Huber Heights, OH)
- 45+ days ago
- Yellow Springs, OH (14 miles from Huber Heights, OH)
- 45+ days ago
The Miami Valley Educational Computer Association has an immediate opening for a Customer Service Coordinator.Job Objective: Facilitates the delivery of timely and effective customer support for...
Retail Part-Time Customer Service Supervisor
- Beavercreek, OH (14 miles from Huber Heights, OH)
- 60+ days ago
- Beavercreek, OH (14 miles from Huber Heights, OH)
- 60+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Huber Heights, OH
Moving to Huber Heights, OH? Find some basic demographic data about Huber Heights, OH below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Huber Heights, OH
Highest Education Level
Customer Service Managers in Huber Heights, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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