Customer Service Manager Jobs in Beavercreek, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Mason, OH (23 miles from Beavercreek, OH)
- 1 day ago
- Mason, OH (23 miles from Beavercreek, OH)
- 1 day ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
- Huber Heights, OH (14 miles from Beavercreek, OH)
- 1 day ago
- Huber Heights, OH (14 miles from Beavercreek, OH)
- 1 day ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
Executive Team Leader Service & Engagement (Assistant Store Manager Customer Service) - Dayton, OH
- Beavercreek, OH
- 3 days ago
- Beavercreek, OH
- 3 days ago
The pay range is $60,000.00 - $120,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and...
Retail Customer Service Supervisor
- Springfield, OH (23 miles from Beavercreek, OH)
- 6 days ago
- Springfield, OH (23 miles from Beavercreek, OH)
- 6 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Retail Customer Service Supervisor - Full Time Retail Customer Service Supervisor - Full Time
- Beavercreek, OH
- 12 days ago
- Beavercreek, OH
- 12 days ago
Retail Customer Service Supervisor - Full Time TJX Companies 3.5 ( ) Beavercreek, OH Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated...
Retail Customer Service Supervisor Retail Customer Service Supervisor
- Beavercreek, OH
- 12 days ago
- Beavercreek, OH
- 12 days ago
Retail Customer Service Supervisor TJX Companies 3.5 ( ) Beavercreek, OH Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...
Customer Service Coordinator - PT
- Miamisburg, OH (11 miles from Beavercreek, OH)
- 12 days ago
- Miamisburg, OH (11 miles from Beavercreek, OH)
- 12 days ago
The City of Miamisburg is accepting applications for the part-time position of Customer Service Coordinator for the Parks and Recreation Department. The Customer Service Coordinator maintains a...
Retail Customer Service Supervisor - Full Time
- Beavercreek, OH
- 13 days ago
- Beavercreek, OH
- 13 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Mason, OH (23 miles from Beavercreek, OH)
- 15 days ago
- Mason, OH (23 miles from Beavercreek, OH)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Mason, OH (23 miles from Beavercreek, OH)
- 21 days ago
- Mason, OH (23 miles from Beavercreek, OH)
- 21 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Monroe, OH (21 miles from Beavercreek, OH)
- 90+ days ago
- Monroe, OH (21 miles from Beavercreek, OH)
- 90+ days ago
CSafe, a global leader in temperature-controlled shipping solutions, is looking for an experienced Director of Global Service Delivery to join our dynamic and world-class organization at our World...
- Middletown, OH (21 miles from Beavercreek, OH)
- 90+ days ago
- Middletown, OH (21 miles from Beavercreek, OH)
- 90+ days ago
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer."...
Full Time Customer Experience Manager
- Middletown, OH (21 miles from Beavercreek, OH)
- 90+ days ago
- Middletown, OH (21 miles from Beavercreek, OH)
- 90+ days ago
Store - Middletown, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Part-Time Customer Service Supervisor
- Beavercreek, OH
- 90+ days ago
- Beavercreek, OH
- 90+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Beavercreek, OH
Moving to Beavercreek, OH? Find some basic demographic data about Beavercreek, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Beavercreek, OH
Highest Education Level
Customer Service Managers in Beavercreek, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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