Customer Service Manager Jobs in Welcome, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Manager Customer Service (H)
- Spencer, NC (17 miles from Welcome, NC)
- 4 hours ago
- Spencer, NC (17 miles from Welcome, NC)
- 4 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 441683 Address: USA-NC-Spencer-Salisbury Ave And Jefferson Store Code: Store 00547 Front End (7212122) Food Lion has been providing...
Director of Client Services University of North Carolina School of the Arts
- Winston Salem, NC (15 miles from Welcome, NC)
- 1 day ago
- Winston Salem, NC (15 miles from Welcome, NC)
- 1 day ago
Director of Client Services Classification Title IT Client Support Manager II Working Title Director of Client Services Position Type EPS Position Number 003329 Full/Part Time Full-time...
FT Assistant Manager Customer Service
- Winston Salem, NC (15 miles from Welcome, NC)
- 2 days ago
- Winston Salem, NC (15 miles from Welcome, NC)
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 441266 Address: USA-NC-Winston Salem-7760 N Point Blvd Store Code: Store 00133 Front End (7206644) Food Lion has been providing an...
Client Service Coordinator - 001140
- High Point, NC (15 miles from Welcome, NC)
- 7 days ago
- High Point, NC (15 miles from Welcome, NC)
- 7 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Winston Salem, NC (15 miles from Welcome, NC)
- 8 days ago
- Winston Salem, NC (15 miles from Welcome, NC)
- 8 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Client Services Manager- Community/Qualified Professional-IDD
- Winston Salem, NC (15 miles from Welcome, NC)
- 9 days ago
- Winston Salem, NC (15 miles from Welcome, NC)
- 9 days ago
Client Services Manager- Community/Qualified Professional-IDD BAYADA Home Health Care - 3.8 Winston-Salem, NC Job Details 1 day ago Benefits Paid holidays Health insurance Dental insurance...
Area Customer Service Coordinator
- Winston Salem, NC (15 miles from Welcome, NC)
- 11 days ago
- Winston Salem, NC (15 miles from Welcome, NC)
- 11 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
- Winston Salem, NC (15 miles from Welcome, NC)
- 17 days ago
- Winston Salem, NC (15 miles from Welcome, NC)
- 17 days ago
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Winston-Salem, NC Habilitation Office. If you are looking for an exciting career opportunity in a growing...
- Lexington, NC (12 miles from Welcome, NC)
- 22 days ago
- Lexington, NC (12 miles from Welcome, NC)
- 22 days ago
Customer Service Supervisor Job Category: Store Operations Requisition Number: CUSTO047024 Posting Details Posted: June 12, 2025 Full-Time On-site Locations Showing 1 location Store 098 Lexington,...
- Salisbury, NC (16 miles from Welcome, NC)
- 24 days ago
- Salisbury, NC (16 miles from Welcome, NC)
- 24 days ago
Store - SALISBURY, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Salisbury, NC (16 miles from Welcome, NC)
- 24 days ago
- Salisbury, NC (16 miles from Welcome, NC)
- 24 days ago
Client Services Manager SPAR is a global leader in delivering innovative consumer solutions for top-tier CPG brands and Fortune 100 retailers. We are expanding our Customer Service Team and invite...
Part time customer experience manager
- Winston Salem, NC (15 miles from Welcome, NC)
- 60+ days ago
- Winston Salem, NC (15 miles from Welcome, NC)
- 60+ days ago
Store - WINSTON-SALEM, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Services Manager- Home Health
- Winston Salem, NC (15 miles from Welcome, NC)
- 60+ days ago
- Winston Salem, NC (15 miles from Welcome, NC)
- 60+ days ago
BAYADA Home Health Care is seeking a Client Services Manager in our Winston-Salem, NC Home Health Visits Office. If you are looking for an exciting career opportunity in a growing industry, a...
- High Point, NC (15 miles from Welcome, NC)
- 90+ days ago
- High Point, NC (15 miles from Welcome, NC)
- 90+ days ago
Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance A Day in the Life of a Customer Care Coordinator: Customer Service Answer incoming phone calls and...
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Welcome, NC
Highest Education Level
Customer Service Managers in Welcome, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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