Customer Service Manager Jobs in Saint Pauls, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Elizabethtown, NC (24 miles from Saint Pauls, NC)
- 1 day ago
- Elizabethtown, NC (24 miles from Saint Pauls, NC)
- 1 day ago
As a Customer Success Manager, you will lead a dynamic team dedicated to delivering exceptional customer experience. Your role is pivotal in ensuring our customers feel valued and heard. You will...
FT Assistant Manager Customer Service
- Elizabethtown, NC (24 miles from Saint Pauls, NC)
- 6 days ago
- Elizabethtown, NC (24 miles from Saint Pauls, NC)
- 6 days ago
Category/Area of Expertise: Retail OperationsJob Requisition: 418476 Address: USA-NC-Elizabethtown-1202 West Broad Street Store Code: Store 02618 Front End (7235113) Food Lion has been providing...
- Fayetteville, NC (19 miles from Saint Pauls, NC)
- 22 days ago
- Fayetteville, NC (19 miles from Saint Pauls, NC)
- 22 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.** IF YOU CARE, THERES A PLACE FOR YOU...
- Fayetteville, NC (19 miles from Saint Pauls, NC)
- 26 days ago
- Fayetteville, NC (19 miles from Saint Pauls, NC)
- 26 days ago
[] **Soar with us at Wawa.** We believe we can make life a little better every day - one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our...
Client Service Coordinator - 001170
- White Oak, NC (13 miles from Saint Pauls, NC)
- 30+ days ago
- White Oak, NC (13 miles from Saint Pauls, NC)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Saint Pauls, NC
Moving to Saint Pauls, NC? Find some basic demographic data about Saint Pauls, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Saint Pauls, NC
Highest Education Level
Customer Service Managers in Saint Pauls, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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