Customer Service Manager Jobs in Richfield, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Manager Customer Service (H)
- Salisbury, NC (17 miles from Richfield, NC)
- 1 day ago
- Salisbury, NC (17 miles from Richfield, NC)
- 1 day ago
Category/Area of Expertise: Retail Operations Job Requisition: 440500 Address: USA-NC-Salisbury-123 Mahaley Ave Store Code: Store 00001 Front End (7206503) Food Lion has been providing an easy,...
- Lexington, NC (16 miles from Richfield, NC)
- 17 days ago
- Lexington, NC (16 miles from Richfield, NC)
- 17 days ago
Customer Service Supervisor Job Category: Store Operations Requisition Number: CUSTO047024 Posting Details Posted: June 12, 2025 Full-Time On-site Locations Showing 1 location Store 098 Lexington,...
- Concord, NC (17 miles from Richfield, NC)
- 19 days ago
- Concord, NC (17 miles from Richfield, NC)
- 19 days ago
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This is a...
- Salisbury, NC (17 miles from Richfield, NC)
- 19 days ago
- Salisbury, NC (17 miles from Richfield, NC)
- 19 days ago
Store - SALISBURY, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Salisbury, NC (17 miles from Richfield, NC)
- 19 days ago
- Salisbury, NC (17 miles from Richfield, NC)
- 19 days ago
Client Services Manager SPAR is a global leader in delivering innovative consumer solutions for top-tier CPG brands and Fortune 100 retailers. We are expanding our Customer Service Team and invite...
Customer Experience Manager - Victoria's Secret - Concord Mills - Concord, NC
- Concord, NC (17 miles from Richfield, NC)
- 45+ days ago
- Concord, NC (17 miles from Richfield, NC)
- 45+ days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Demographic Data for Richfield, NC
Moving to Richfield, NC? Find some basic demographic data about Richfield, NC below.
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Salary for Customer Service Manager Jobs in Richfield, NC
Highest Education Level
Customer Service Managers in Richfield, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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