Customer Service Manager Jobs in Mount Mourne, NC

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 37 Jobs

Office Coordinator / Customer Service

  • Concord, NC (21 miles from Mount Mourne, NC)
  • 2 days ago
  • Concord, NC (21 miles from Mount Mourne, NC)
  • 2 days ago

Position: Office Coordinator / Customer Service Type: Contract-to-Hire (located in Concord, NC) Pay: $17–$22 per hour DOE Schedule: Monday–Thursday 7:00 AM–4:00 PM, Friday 7:00 AM–3:00 PM Job...

Assc Dir-Customer Success Manager-KYC Compliance/Banking

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 2 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 2 days ago

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they...

Customer Service Lead - Part-Time

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 3 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 3 days ago

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...

Let's begin! Assc Dir-Customer Success Manager-KYC Compliance/Banking

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 4 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 4 days ago

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they...

Customer Service Supervisor/Human Resources Recruitment Coordinator

  • Conover, NC (24 miles from Mount Mourne, NC)
  • 5 days ago
  • Conover, NC (24 miles from Mount Mourne, NC)
  • 5 days ago

Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...

Federal Customer Success Manager

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 8 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 8 days ago

Your Role: The Federal Customer Success Manager will be a trusted adviser to our key Public Sector customers. This person will be responsible for developing and maintaining customer relationships...

Account Manager, Client Services

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 10 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 10 days ago

Prominent elevator installer and servicer looking to hire an experienced Account Manager to develop and execute regional marketing strategies to build a solid sales pipeline, cultivate...

Customer Service Coordinator

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 11 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 11 days ago

JELD-WEN is currently seeking a Customer Service Coordinator to join our growing team. THE ROLE The Customer Experience Coordinator works in a fast paced, high volume support center and is...

Multi-Site Client Services Manager

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 11 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 11 days ago

Multi-Site Client Services Manager BAYADA Home Health Care - 3.8 Charlotte, NC Job Details 1 day ago Benefits Health insurance Dental insurance Vision insurance Loan forgiveness Opportunities for...

Technology Director - Customer Service Management

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 13 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 13 days ago

About this role: Wells Fargo is seeking a Technology Director to lead Customer Service Management (CSM) within Branch Systems and Transformation Technology (BSTT)....

Customer Care Coordinator

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 15 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 15 days ago

Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...

CSR Manager, Philippines

  • Statesville, NC (23 miles from Mount Mourne, NC)
  • 16 days ago
  • Statesville, NC (23 miles from Mount Mourne, NC)
  • 16 days ago

CSR Manager, Philippines Spencer Ogden Location Statesville Posted date 4 days ago Minimum level N/A Employment type Full-time Job category Other Job Title: CSR Manager Location: BGC, Metro...

FT Customer Experience Manager

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 19 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 19 days ago

Store - CHLT-RIVERGATE, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Customer Service Coordinator - Bilingual (Mandarin)

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 23 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 23 days ago

Country USA State North Carolina City Charlotte Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...

Project (Client Services) Manager

  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 23 days ago
  • Charlotte, NC (21 miles from Mount Mourne, NC)
  • 23 days ago

The Position A healthier future. Thats what drives us. Always innovating, we bring together dedicated people and diverse perspectives from across our global network, empowering each other to keep...

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Mount Mourne, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Mount Mourne, NC offer the following education background
Bachelor's Degree
38.0%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Mount Mourne, NC
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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