Customer Service Manager Jobs in Matthews, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager I, Spectrum Business
- Charlotte, NC (13 miles from Matthews, NC)
- 1 hour ago
- Charlotte, NC (13 miles from Matthews, NC)
- 1 hour ago
Ready to improve the client experience through positive partnerships and the resolution of escalations? You can do that. Do you want to build loyalty and nurture long-term retention with...
Client Service Manager - Network
- Charlotte, NC (13 miles from Matthews, NC)
- 1 hour ago
- Charlotte, NC (13 miles from Matthews, NC)
- 1 hour ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
Client Service Coordinator (Part-Time)
- Rock Hill, SC (22 miles from Matthews, NC)
- 1 day ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 1 day ago
Minimum of one year of relevant customer service and/or call center experience is required. Excellent communication skills....
Home Care Customer Success Manager
- Charlotte, NC (13 miles from Matthews, NC)
- 3 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 3 days ago
Company Description About A Place for Mom A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven,...
Remote WorkClient Service Coordinator (Full-Time)
- Rock Hill, SC (22 miles from Matthews, NC)
- 3 days ago
- Rock Hill, SC (22 miles from Matthews, NC)
- 3 days ago
Minimum of one year of relevant customer service and/or call center experience is required. Excellent communication skills....
Customs Customer Experience Manager
- Charlotte, NC (13 miles from Matthews, NC)
- 5 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 5 days ago
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over...
- Charlotte, NC (13 miles from Matthews, NC)
- 6 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 6 days ago
Company:Driven Brands We invite you to join us at Driven Brands! Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing...
Remote Work- Charlotte, NC (13 miles from Matthews, NC)
- 6 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 6 days ago
As a Customer Service Team Lead, you will be responsible for guiding our internal support team and ensuring smooth daily operations while fostering a positive and productive environment. You will...
FT Manager Customer Service (H)
- Locust, NC (22 miles from Matthews, NC)
- 7 days ago
- Locust, NC (22 miles from Matthews, NC)
- 7 days ago
FT Manager Customer Service (H) Posting Date: 04/23/2025 Location: Locust, NC Category/Area of Expertise: Retail Operations Job Requisition: 428672 Address: USA-NC-Locust-Stanley Plaza S/C Store...
- Charlotte, NC (13 miles from Matthews, NC)
- 8 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 8 days ago
Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our...
Customer Service Professional - Field Contact
- Charlotte, NC (13 miles from Matthews, NC)
- 10 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 10 days ago
Provide the first point of contact for advisors and field leadership regarding advisor and field compensation, FINRA licensing and registration requirements, and other advisor-related issues....
Retail Customer Service Supervisor
- Charlotte, NC (13 miles from Matthews, NC)
- 12 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Charlotte, NC (13 miles from Matthews, NC)
- 12 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 12 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
- Charlotte, NC (16 miles from Matthews, NC)
- 13 days ago
- Charlotte, NC (16 miles from Matthews, NC)
- 13 days ago
With the regional Director of Customer Services, management of customer service expense budget Leadership in providing a safe and healthy workplace....
- Charlotte, NC (13 miles from Matthews, NC)
- 15 days ago
- Charlotte, NC (13 miles from Matthews, NC)
- 15 days ago
Ready to make a meaningful impact while growing your career? BAYADA Home Health Care is looking for a Customer Experience Manager to join our Assistive Care State Programs office in Charlotte, NC...
Demographic Data for Matthews, NC
Moving to Matthews, NC? Find some basic demographic data about Matthews, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Matthews, NC
Highest Education Level
Customer Service Managers in Matthews, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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