Customer Service Manager Jobs in Clayton, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator - 005291
- Knightdale, NC (12 miles from Clayton, NC)
- 1 day ago
- Knightdale, NC (12 miles from Clayton, NC)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Raleigh, NC (14 miles from Clayton, NC)
- 3 days ago
- Raleigh, NC (14 miles from Clayton, NC)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Cary, NC (20 miles from Clayton, NC)
- 5 days ago
- Cary, NC (20 miles from Clayton, NC)
- 5 days ago
Store - RAL-CARY, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Cary, NC (20 miles from Clayton, NC)
- 5 days ago
- Cary, NC (20 miles from Clayton, NC)
- 5 days ago
CUSTOMER CARE COORDINATOR IN CARY, NC, USA! Date Posted: 06/24/2025 Hiring Organization: Rose International Position Number: 484593 Industry: Manufacturing Job Title: Customer Care Coordinator Job...
- Raleigh, NC (14 miles from Clayton, NC)
- 5 days ago
- Raleigh, NC (14 miles from Clayton, NC)
- 5 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
What You'll Bring High School Diploma or equivalent Minimum of one year of Customer Service or Call Center experience Bilingual in Spanish Excellent written and oral communication skills Ability to...
Product Consultant (Client Success Manager)
- Raleigh, NC (14 miles from Clayton, NC)
- 6 days ago
- Raleigh, NC (14 miles from Clayton, NC)
- 6 days ago
About the Role: Grade Level (for internal use): 08 The Role: P roduct Consultant (Client Success Manager) The Team: The Research Manager Client Success team is composed of global experienced...
- Raleigh, NC (14 miles from Clayton, NC)
- 6 days ago
- Raleigh, NC (14 miles from Clayton, NC)
- 6 days ago
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Raleigh, NC Habilitation Office. If you are looking for an exciting career opportunity in a growing industry,...
- Raleigh, NC (14 miles from Clayton, NC)
- 12 days ago
- Raleigh, NC (14 miles from Clayton, NC)
- 12 days ago
What You'll Do We’re looking for a Client Service Manager to join our Client Focus team within Non-Qualified. In this role, you'll partner with retirement plan service representatives and...
Remote WorkCustomer Service Coordinator Part-Time Now Hiring Customer Service Coordinator Part-Time Now Hiring
- Knightdale, NC (12 miles from Clayton, NC)
- 12 days ago
- Knightdale, NC (12 miles from Clayton, NC)
- 12 days ago
Customer Service Coordinator Part-Time Now Hiring TJX Companies 3.5 ( ) Knightdale, NC Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated...
- Raleigh, NC (14 miles from Clayton, NC)
- 14 days ago
- Raleigh, NC (14 miles from Clayton, NC)
- 14 days ago
Overview Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we...
Client Service Manager - Personal Lines
- Raleigh, NC (14 miles from Clayton, NC)
- 15 days ago
- Raleigh, NC (14 miles from Clayton, NC)
- 15 days ago
The Opportunity The Client Service Manager will consistently provide the highest level of day-to-day client service to Personal Lines clients. This individual will help grow the assigned book and...
Remote WorkLead Customer Service Administrator
- Holly Springs, NC (22 miles from Clayton, NC)
- 16 days ago
- Holly Springs, NC (22 miles from Clayton, NC)
- 16 days ago
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Description As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive...
FT Assistant Manager Customer Service
- Garner, NC (6 miles from Clayton, NC)
- 16 days ago
- Garner, NC (6 miles from Clayton, NC)
- 16 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 447081 Address: USA-NC-Garner-217 Timber Drive West Store Code: Store 00561 Front End (7212312) Food Lion has been providing an easy,...
- Raleigh, NC (14 miles from Clayton, NC)
- 19 days ago
- Raleigh, NC (14 miles from Clayton, NC)
- 19 days ago
Client Services Coordinator CBRE - 3.6 Raleigh, NC Job Details Full-time Estimated: $46.4K - $56.3K a year 16 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Mid-level...
Demographic Data for Clayton, NC
Moving to Clayton, NC? Find some basic demographic data about Clayton, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Clayton, NC
Highest Education Level
Customer Service Managers in Clayton, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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