Customer Service Manager Jobs in Asheville, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Location: Asheville - Store 5: 669 Haywood Rd. Asheville NC 28806 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
- Candler, NC (10 miles from Asheville, NC)
- 13 days ago
- Candler, NC (10 miles from Asheville, NC)
- 13 days ago
Location: Candler - Store 134: 1572 Sand Hill Road Candler NC 28715 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
BikeExchange North America is looking to hire a new client and customer experience manager for our growing eCommerce and logistics business. He/she is responsible for onboarding new clients as...
Job Details Level : Experienced Job Location : Earth Fare Asheville - Asheville, NC Position Type : Full Time Education Level : None Salary Range : $15.00 - $21.00 Hourly Travel Percentage : None...
Store - ASHEVILLE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Route & Customer Service Manager (Vending, Markets, Coffee Services) - Arden, NC
- Arden, NC (8 miles from Asheville, NC)
- 90+ days ago
- Arden, NC (8 miles from Asheville, NC)
- 90+ days ago
Schedule : Monday - Friday Requirement : Management and Leadership background, client-facing customer service, time management, able to adjust to changing circumstances, Excel skills and Microsoft...
Demographic Data for Asheville, NC
Moving to Asheville, NC? Find some basic demographic data about Asheville, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Asheville, NC
Highest Education Level
Customer Service Managers in Asheville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »