Customer Service Manager Jobs in Westbury, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- New York, NY (21 miles from Westbury, NY)
- 7 hours ago
- New York, NY (21 miles from Westbury, NY)
- 7 hours ago
Company DescriptionSince 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and Makeup...
Customer Support Manager, Social Media
- New York, NY (21 miles from Westbury, NY)
- 12 hours ago
- New York, NY (21 miles from Westbury, NY)
- 12 hours ago
Job Summary: Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit...
Corporate Social Responsibility (CSR) Manager
- New York, NY (21 miles from Westbury, NY)
- 13 hours ago
- New York, NY (21 miles from Westbury, NY)
- 13 hours ago
Introduction We are looking for a Corporate Social Responsibility (CSR) Manager in US. This role will be responsible for regional IBM CSR representation and execution of key programs and...
Supervisor Customer Service - ISP
- Ronkonkoma, NY (21 miles from Westbury, NY)
- 1 day ago
- Ronkonkoma, NY (21 miles from Westbury, NY)
- 1 day ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
Customer Success Manager, Car Rental
- Teaneck, NJ (23 miles from Westbury, NY)
- 1 day ago
- Teaneck, NJ (23 miles from Westbury, NY)
- 1 day ago
About The Position At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle...
Customer Experience Manager - Victoria's Secret - 125th St - New York, NY
- New York, NY (21 miles from Westbury, NY)
- 1 day ago
- New York, NY (21 miles from Westbury, NY)
- 1 day ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Senior Staff Product Manager, Customer Support (Mailchimp)
- New York, NY (21 miles from Westbury, NY)
- 1 day ago
- New York, NY (21 miles from Westbury, NY)
- 1 day ago
Overview Intuit, the global technology platform dedicated to powering prosperity, is seeking a dynamic Senior Staff Product Manager to spearhead Customer Support strategy and execution within its...
Client Service Coordinator in New York, NY
- New York, NY (21 miles from Westbury, NY)
- 1 day ago
- New York, NY (21 miles from Westbury, NY)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Client Services Manager- New Hyde Park, NY
- New Hyde Park, NY (5 miles from Westbury, NY)
- 2 days ago
- New Hyde Park, NY (5 miles from Westbury, NY)
- 2 days ago
Pay Range: 75,000.00- 80,000.00 *Internal Employee Referral Bonus Available The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message...
- Melville, NY (9 miles from Westbury, NY)
- 3 days ago
- Melville, NY (9 miles from Westbury, NY)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Senior Client Success Manager - Programmatic (Political & Advocacy)
- New York, NY (21 miles from Westbury, NY)
- 4 days ago
- New York, NY (21 miles from Westbury, NY)
- 4 days ago
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to...
Senior Client Success Manager - Programmatic
- New York, NY (21 miles from Westbury, NY)
- 4 days ago
- New York, NY (21 miles from Westbury, NY)
- 4 days ago
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to...
- New York, NY (21 miles from Westbury, NY)
- 4 days ago
- New York, NY (21 miles from Westbury, NY)
- 4 days ago
Group Overview: The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price...
- Farmingdale, NY (9 miles from Westbury, NY)
- 5 days ago
- Farmingdale, NY (9 miles from Westbury, NY)
- 5 days ago
Pay Range $16.50 - $24.55PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
Customer Service Lead $19 hourly
- Yonkers, NY (19 miles from Westbury, NY)
- 5 days ago
- Yonkers, NY (19 miles from Westbury, NY)
- 5 days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Demographic Data for Westbury, NY
Moving to Westbury, NY? Find some basic demographic data about Westbury, NY below.
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Salary for Customer Service Manager Jobs in Westbury, NY
Highest Education Level
Customer Service Managers in Westbury, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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