Customer Service Manager Jobs in Uniondale, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- New York, NY (21 miles from Uniondale, NY)
- 60+ days ago
- New York, NY (21 miles from Uniondale, NY)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Manager Client Services (Hybrid)
- Edgewood, NY (18 miles from Uniondale, NY)
- 10 hours ago
- Edgewood, NY (18 miles from Uniondale, NY)
- 10 hours ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Remote Work- Valley Stream, NY (6 miles from Uniondale, NY)
- 1 day ago
- Valley Stream, NY (6 miles from Uniondale, NY)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Customer Experience Manager - Victoria's Secret - The Mall at Bay Plaza - Bronx, NY
- Bronx, NY (18 miles from Uniondale, NY)
- 1 day ago
- Bronx, NY (18 miles from Uniondale, NY)
- 1 day ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- New York, NY (21 miles from Uniondale, NY)
- 2 days ago
- New York, NY (21 miles from Uniondale, NY)
- 2 days ago
Local resident with area knowledge preferred Please note this internship is for our onsite direct marketing team and not for digital, branding, or social media marketing. Daily role will consist...
- Port Chester, NY (22 miles from Uniondale, NY)
- 2 days ago
- Port Chester, NY (22 miles from Uniondale, NY)
- 2 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
- New York, NY (21 miles from Uniondale, NY)
- 2 days ago
- New York, NY (21 miles from Uniondale, NY)
- 2 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- New York City, NY (21 miles from Uniondale, NY)
- 2 days ago
- New York City, NY (21 miles from Uniondale, NY)
- 2 days ago
About Loop Loop, a fast-growing startup based in the SF Bay Area, is seeking a highly motivated and skilled Customer Success Leader to join our team. As the Customer Success Leader, you will be...
Client Service Coordinator - 002353
- White Plains, NY (24 miles from Uniondale, NY)
- 2 days ago
- White Plains, NY (24 miles from Uniondale, NY)
- 2 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Lynbrook, NY (5 miles from Uniondale, NY)
- 3 days ago
- Lynbrook, NY (5 miles from Uniondale, NY)
- 3 days ago
Deliver Exceptional Client Care: Join Carefree Air as a Customer Service Account Manager! Job OverviewCarefree Air, a leader in HVAC Mechanical Services in the Long Island area, is seeking a...
- Brentwood, NY (18 miles from Uniondale, NY)
- 3 days ago
- Brentwood, NY (18 miles from Uniondale, NY)
- 3 days ago
We are currently recruiting for a Customer Services Manager to join our Eastern team based in Brentwood, Essex....
Customer Service Manager, Airport Customer Care
- New York City, NY (21 miles from Uniondale, NY)
- 3 days ago
- New York City, NY (21 miles from Uniondale, NY)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Director, Client Service, Agency
- New York, NY (21 miles from Uniondale, NY)
- 3 days ago
- New York, NY (21 miles from Uniondale, NY)
- 3 days ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
Software Product Manager/Customer Support (Java/Jira)
- New York, NY (21 miles from Uniondale, NY)
- 4 days ago
- New York, NY (21 miles from Uniondale, NY)
- 4 days ago
Software Product Manager/Customer Support Engineer New York, New York (Hybrid - 4 days a week onsite) Full Time Opportunity - No third party or vendor resumes please A Fintech company in NYC is...
Mid-Market Customer Success Manager
- New York, NY (21 miles from Uniondale, NY)
- 4 days ago
- New York, NY (21 miles from Uniondale, NY)
- 4 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote WorkDemographic Data for Uniondale, NY
Moving to Uniondale, NY? Find some basic demographic data about Uniondale, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Uniondale, NY
Highest Education Level
Customer Service Managers in Uniondale, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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