Customer Service Manager Jobs in Clifton Park, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Albany, NY (11 miles from Clifton Park, NY)
- 8 hours ago
- Albany, NY (11 miles from Clifton Park, NY)
- 8 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
FT Assistant Manager Customer Service
- Latham, NY (6 miles from Clifton Park, NY)
- 3 days ago
- Latham, NY (6 miles from Clifton Park, NY)
- 3 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 429594 Address: USA-NY-Latham-579 Troy Schenectady Road Store Code: Store 08386 Front End (5151766) Hannaford Supermarkets started...
Client Service Coordinator - 001062
- Latham, NY (6 miles from Clifton Park, NY)
- 4 days ago
- Latham, NY (6 miles from Clifton Park, NY)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Albany, NY (7 miles from Clifton Park, NY)
- 4 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote Work- Albany, NY (7 miles from Clifton Park, NY)
- 5 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 5 days ago
Job Order Number: DF9791042 Job Title: Customer Support Manager Company: Cribl, Inc Location: Albany, NY Salary: Education: Information Not Provided Experience: Information Not Provided Hours: 40...
- East Greenbush, NY (18 miles from Clifton Park, NY)
- 7 days ago
- East Greenbush, NY (18 miles from Clifton Park, NY)
- 7 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 429161 Address: USA-NY-East Greenbush-596 Columbia Turnpike Store Code: Store 08361 Front End (5151744) Hannaford Supermarkets...
Supervisor, Customer Service Management
- Albany, NY (7 miles from Clifton Park, NY)
- 7 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkSales Operations Coordinator - Customer Service
- Albany, NY (7 miles from Clifton Park, NY)
- 9 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 9 days ago
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we...
Retail Customer Service Supervisor
- Rensselaer, NY (16 miles from Clifton Park, NY)
- 11 days ago
- Rensselaer, NY (16 miles from Clifton Park, NY)
- 11 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Manager Client Service Management
- Albany, NY (7 miles from Clifton Park, NY)
- 11 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 11 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Sr Lead Customer Experience Manager
- Albany, NY (7 miles from Clifton Park, NY)
- 12 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
PT Customer Experience Manager
- Albany, NY (7 miles from Clifton Park, NY)
- 14 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 14 days ago
Store - ALBANY, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Team Lead, Neurodiverse Solutions
- Albany, NY (7 miles from Clifton Park, NY)
- 20 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 20 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Experience Manager - Victoria's Secret - Crossgates Mall - Albany, NY
- Albany, NY (7 miles from Clifton Park, NY)
- 21 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 21 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Latham, NY (6 miles from Clifton Park, NY)
- 26 days ago
- Latham, NY (6 miles from Clifton Park, NY)
- 26 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Clifton Park, NY
Moving to Clifton Park, NY? Find some basic demographic data about Clifton Park, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Clifton Park, NY
Highest Education Level
Customer Service Managers in Clifton Park, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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