Customer Service Manager Jobs in Albuquerque, NM
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Who we are: AerSale is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and...
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Overview Join our team as a day shift, full-time, Gastroenterology (GI) Customer Service Coordinator (CSC) in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare...
Customer Care Coordinator - LHM Casa Chevrolet Service Dept
- Albuquerque, NM
- 22 days ago
- Albuquerque, NM
- 22 days ago
Customer Care Coordinator - LHM Casa Chevrolet Service Dept 7201 Lomas Blvd NE, Albuquerque, NM 87110, USA Req #6572 Wednesday, April 9, 2025 About Asbury Larry H Miller Automotive Group is part...
Overview Join our team as a day shift, full-time, Admitting - ER&OP Registration Lead Customer Service Coordinator in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make...
Labatt Food Service is seeking a high energy, customer focused, motivated account manager who wants to build a career representing Labatt in supplying food to restaurant chains and independent...
Lead Customer Service Coordinator HOPD Administration
- Albuquerque, NM
- 30+ days ago
- Albuquerque, NM
- 30+ days ago
Overview Join our team as a day shift, full-time, Lead Customer Service Coordinator in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We...
Overview Join our team as a day shift, full-time, Urgent Care Clinic Customer Service Coordinator Lead in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare...
Customer Service Coordinator / CSC Urology
- Albuquerque, NM
- 60+ days ago
- Albuquerque, NM
- 60+ days ago
Overview Join our team as a day shift, full-time, Urology Customer Service Coordinator (CSC) in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better...
Customer Service Coordinator / CSC Family Practice
- Albuquerque, NM
- 90+ days ago
- Albuquerque, NM
- 90+ days ago
Overview Join our team as a day shift, full-time, Customer Service Coordinator in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower...
Customer Service Coordinator / CSC Float Pool
- Albuquerque, NM
- 90+ days ago
- Albuquerque, NM
- 90+ days ago
Overview Join our team as a day shift, full-time, Specialist Management Customer Service Coordinator (CSC) in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare...
Job Description: The Role The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the...
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the companys success! The Account Manager of Client Services...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Demographic Data for Albuquerque, NM
Moving to Albuquerque, NM? Find some basic demographic data about Albuquerque, NM below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Albuquerque, NM
Highest Education Level
Customer Service Managers in Albuquerque, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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