Customer Service Manager Jobs in Wall Township, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead - Part-Time
- Howell, NJ (5 miles from Wall Township, NJ)
- 7 days ago
- Howell, NJ (5 miles from Wall Township, NJ)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Freehold, NJ (12 miles from Wall Township, NJ)
- 13 days ago
- Freehold, NJ (12 miles from Wall Township, NJ)
- 13 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Wall Township, NJ
- 15 days ago
- Wall Township, NJ
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Brick, NJ (8 miles from Wall Township, NJ)
- 17 days ago
- Brick, NJ (8 miles from Wall Township, NJ)
- 17 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Tinton Falls, NJ (13 miles from Wall Township, NJ)
- 20 days ago
- Tinton Falls, NJ (13 miles from Wall Township, NJ)
- 20 days ago
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related...
Customer Service Coordinator II
- Monroe Township, NJ (21 miles from Wall Township, NJ)
- 21 days ago
- Monroe Township, NJ (21 miles from Wall Township, NJ)
- 21 days ago
Metrics Include IRT service, cost, quality and one call resolution for dedicated email boxes....
Customer Experience Manager - 8029 Freehold
- Freehold, NJ (12 miles from Wall Township, NJ)
- 23 days ago
- Freehold, NJ (12 miles from Wall Township, NJ)
- 23 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Eatontown, NJ (8 miles from Wall Township, NJ)
- 30+ days ago
- Eatontown, NJ (8 miles from Wall Township, NJ)
- 30+ days ago
Store - EATONTOWN, NJDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Red Bank, NJ (13 miles from Wall Township, NJ)
- 60+ days ago
- Red Bank, NJ (13 miles from Wall Township, NJ)
- 60+ days ago
Lets be #BrilliantTogether ISS Stoxx is hiring! Our Market Intelligence organization is seeking a dynamic professional to join our Client Success team and play a strategic role in ensuring client...
- Englishtown, NJ (17 miles from Wall Township, NJ)
- 90+ days ago
- Englishtown, NJ (17 miles from Wall Township, NJ)
- 90+ days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Wall Township, NJ
Moving to Wall Township, NJ? Find some basic demographic data about Wall Township, NJ below.
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Salary for Customer Service Manager Jobs in Wall Township, NJ
Highest Education Level
Customer Service Managers in Wall Township, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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