Customer Service Manager Jobs in Lawrenceville, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In PersonCoordinator, Customer Care Center - Customer Service
- Ocwen Financial Corporation
- Mount Laurel, NJ (24 miles from Lawrenceville, NJ)
- 2 days ago
- Mount Laurel, NJ (24 miles from Lawrenceville, NJ)
- 2 days ago
The Coordinator, Customer Service is a customer-facing role responsible for delivering exceptional quality support to customers by answering incoming phone calls and resolving all customer...
In Person- Jillamy
- Warminster, PA (19 miles from Lawrenceville, NJ)
- 3 days ago
- Warminster, PA (19 miles from Lawrenceville, NJ)
- 3 days ago
This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer...
In Person- Five Below
- Freehold, NJ (22 miles from Lawrenceville, NJ)
- 4 days ago
- Freehold, NJ (22 miles from Lawrenceville, NJ)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Try
- Warminster, PA (19 miles from Lawrenceville, NJ)
- 4 days ago
- Warminster, PA (19 miles from Lawrenceville, NJ)
- 4 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
Remote- Penske Truck Leasing
- Cranbury, NJ (9 miles from Lawrenceville, NJ)
- 6 days ago
- Cranbury, NJ (9 miles from Lawrenceville, NJ)
- 6 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In Person- Goodwill
- Ewing, NJ (4 miles from Lawrenceville, NJ)
- 8 days ago
- Ewing, NJ (4 miles from Lawrenceville, NJ)
- 8 days ago
The Customer Service Manager directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business....
In Person Part Time- Eliassen Group
- Trenton, NJ (4 miles from Lawrenceville, NJ)
- 11 days ago
- Trenton, NJ (4 miles from Lawrenceville, NJ)
- 11 days ago
Job Order Number: DF0772030 Job Title: Client Services Director Company: Eliassen Group Location: Trenton, NJ Salary: Education: Information Not Provided Experience: Information Not Provided...
In PersonCustomer Service Manager - Full Time
- Goodwill Keystone Area
- Hartsville, PA (19 miles from Lawrenceville, NJ)
- 13 days ago
- Hartsville, PA (19 miles from Lawrenceville, NJ)
- 13 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
In Person Full TimeParts Customer Care Manager - Piscataway, NJ
- Foley Inc
- Piscataway, NJ (22 miles from Lawrenceville, NJ)
- 14 days ago
- Piscataway, NJ (22 miles from Lawrenceville, NJ)
- 14 days ago
JOB DESCRIPTION: Oversee daily parts counter operations, ensuring efficient service and issue resolution for internal and external customers Manage staffing schedules, including weekly/monthly...
In Person- Wawa, Inc.
- North Brunswick, NJ (16 miles from Lawrenceville, NJ)
- 14 days ago
- North Brunswick, NJ (16 miles from Lawrenceville, NJ)
- 14 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonNight Time Closing Customer Experience Manager Michaels Arts and Crafts Feasterville Pa 19053
- Michaels Stores
- Feasterville Trevose, PA (16 miles from Lawrenceville, NJ)
- 14 days ago
- Feasterville Trevose, PA (16 miles from Lawrenceville, NJ)
- 14 days ago
Store - PHI-FEASTERVILLE, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonCustomer Experience Manager- Full Time
- Michaels Stores
- Flemington, NJ (18 miles from Lawrenceville, NJ)
- 14 days ago
- Flemington, NJ (18 miles from Lawrenceville, NJ)
- 14 days ago
Store - NWK-FLEMINGTON, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Full TimeTitle PT Operations Admin Customer Service
- PITT OHIO Express, LLC
- Cinnaminson, NJ (24 miles from Lawrenceville, NJ)
- 17 days ago
- Cinnaminson, NJ (24 miles from Lawrenceville, NJ)
- 17 days ago
PITT OHIO Express LLC US-NJ-Cinnaminson ID: 2026-3817 Category: Customer Service/Support Position Type: Part-Time Remote: No Overview PITT OHIO is a family-owned transportation company with a...
In Person Part Time- Moneta Group
- Moorestown, NJ (24 miles from Lawrenceville, NJ)
- 17 days ago
- Moorestown, NJ (24 miles from Lawrenceville, NJ)
- 17 days ago
MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum of financial...
In PersonDemographic Data for Lawrenceville, NJ
Moving to Lawrenceville, NJ? Find some basic demographic data about Lawrenceville, NJ below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Lawrenceville, NJ
Highest Education Level
Customer Service Managers in Lawrenceville, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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