Customer Service Manager Jobs in East Brunswick, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Freehold, NJ (15 miles from East Brunswick, NJ)
- 1 day ago
- Freehold, NJ (15 miles from East Brunswick, NJ)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Hamilton, NJ (22 miles from East Brunswick, NJ)
- 1 day ago
- Hamilton, NJ (22 miles from East Brunswick, NJ)
- 1 day ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
FT Customer Experience Manager
- Holmdel, NJ (13 miles from East Brunswick, NJ)
- 2 days ago
- Holmdel, NJ (13 miles from East Brunswick, NJ)
- 2 days ago
Store - NWK-HOLMDEL, NJDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Tinton Falls, NJ (18 miles from East Brunswick, NJ)
- 3 days ago
- Tinton Falls, NJ (18 miles from East Brunswick, NJ)
- 3 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Princeton, NJ (13 miles from East Brunswick, NJ)
- 3 days ago
- Princeton, NJ (13 miles from East Brunswick, NJ)
- 3 days ago
Position Overview: The Customer Service Manager will oversee the customer service operations related to membership, certification, and education programs while also playing a key role in member engagement...
- Trenton, NJ (22 miles from East Brunswick, NJ)
- 4 days ago
- Trenton, NJ (22 miles from East Brunswick, NJ)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkManager, Customer Service Operations- Vaccines
- Morristown, NJ (24 miles from East Brunswick, NJ)
- 5 days ago
- Morristown, NJ (24 miles from East Brunswick, NJ)
- 5 days ago
The Customer Service Manager will help analyze our operations and help us operate efficiently....
- Clark, NJ (13 miles from East Brunswick, NJ)
- 5 days ago
- Clark, NJ (13 miles from East Brunswick, NJ)
- 5 days ago
Store - NWK-CLARK, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Garwood, NJ (15 miles from East Brunswick, NJ)
- 7 days ago
- Garwood, NJ (15 miles from East Brunswick, NJ)
- 7 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Experience Manager - Victoria's Secret - Jersey Gardens - Elizabeth, NJ
- Elizabeth, NJ (20 miles from East Brunswick, NJ)
- 7 days ago
- Elizabeth, NJ (20 miles from East Brunswick, NJ)
- 7 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Supervisor, Customer Service Management
- Trenton, NJ (22 miles from East Brunswick, NJ)
- 7 days ago
- Trenton, NJ (22 miles from East Brunswick, NJ)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote Work- Elizabeth, NJ (20 miles from East Brunswick, NJ)
- 8 days ago
- Elizabeth, NJ (20 miles from East Brunswick, NJ)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Hillsborough, NJ (14 miles from East Brunswick, NJ)
- 8 days ago
- Hillsborough, NJ (14 miles from East Brunswick, NJ)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Metuchen, NJ (8 miles from East Brunswick, NJ)
- 9 days ago
- Metuchen, NJ (8 miles from East Brunswick, NJ)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Coordinator $18 hourly
- Monmouth Junction, NJ (7 miles from East Brunswick, NJ)
- 10 days ago
- Monmouth Junction, NJ (7 miles from East Brunswick, NJ)
- 10 days ago
center experience and prior dispatcher experience is preferable....
Demographic Data for East Brunswick, NJ
Moving to East Brunswick, NJ? Find some basic demographic data about East Brunswick, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in East Brunswick, NJ
Highest Education Level
Customer Service Managers in East Brunswick, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »