Customer Service Manager Jobs in Cedar Knolls, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Success Manager Agency Partnerships
- New York, NY (24 miles from Cedar Knolls, NJ)
- 11 hours ago
- New York, NY (24 miles from Cedar Knolls, NJ)
- 11 hours ago
Job Title: Client Success Manager - Agency Partnerships Location: New York About This Role: Comscore is seeking a proactive and relationship-driven Client Success Manager to support our agency...
Customer Experience Manager North Bergen
- North Bergen, NJ (22 miles from Cedar Knolls, NJ)
- 11 hours ago
- North Bergen, NJ (22 miles from Cedar Knolls, NJ)
- 11 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- New York, NY (24 miles from Cedar Knolls, NJ)
- 23 hours ago
- New York, NY (24 miles from Cedar Knolls, NJ)
- 23 hours ago
Client Service Manager I 3.5 3.5 out of 5 stars 28 Liberty St, New York, NY 10005 Pay Philosophy The typical starting salary range for this role is determined by a number of factors including...
Bilingual Customer Service Coordinator
- New York, NY (24 miles from Cedar Knolls, NJ)
- 1 day ago
- New York, NY (24 miles from Cedar Knolls, NJ)
- 1 day ago
Job Requirements: High School Diploma or equivalent Minimum of one year of Customer Service or Call Center experience Bilingual in Spanish Preferred Experience: Excellent written and oral communication...
Client Service Coordinator - 000765
- Paramus, NJ (21 miles from Cedar Knolls, NJ)
- 1 day ago
- Paramus, NJ (21 miles from Cedar Knolls, NJ)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Wayne, NJ (14 miles from Cedar Knolls, NJ)
- 2 days ago
- Wayne, NJ (14 miles from Cedar Knolls, NJ)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Operations Manager, Customer Service Operations (B2B, B2C)
- Ridgefield Park, NJ (22 miles from Cedar Knolls, NJ)
- 2 days ago
- Ridgefield Park, NJ (22 miles from Cedar Knolls, NJ)
- 2 days ago
Position Summary Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions....
Client Success Manager - Strategic
- New York, NY (24 miles from Cedar Knolls, NJ)
- 3 days ago
- New York, NY (24 miles from Cedar Knolls, NJ)
- 3 days ago
Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have...
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
NYCHA's Business Client Services (BCS) seeks a motivated professional experienced in building and maintaining positive business relationships with senior stakeholders from within a large...
Client Service Coordinator - 002177
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
FT Customer Experience Manager/Balloons
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
Store - LI-COMMACK, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Part time Customer Experience Manager
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
Store - LI-PATCHOGUE, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Coordinator II
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
- New York, NY (24 miles from Cedar Knolls, NJ)
- 4 days ago
Customer Service Coordinator II#25-61790 $19.21-$21.40 per hour Erwin, NY All On-site Job Description Our Client, a Business Manufacturing And Supply company, is looking for a Customer Service...
- New York City, NY (24 miles from Cedar Knolls, NJ)
- 5 days ago
- New York City, NY (24 miles from Cedar Knolls, NJ)
- 5 days ago
The Opportunity ESW seeks a Senior Client Success Manager to join our growing Client Relationship Management group. Successful candidates will be a client-focused professional who is passionate...
Manager, Customer Service Operations- Vaccines
- Morristown, NJ (3 miles from Cedar Knolls, NJ)
- 5 days ago
- Morristown, NJ (3 miles from Cedar Knolls, NJ)
- 5 days ago
The Customer Service Manager will help analyze our operations and help us operate efficiently....
Demographic Data for Cedar Knolls, NJ
Moving to Cedar Knolls, NJ? Find some basic demographic data about Cedar Knolls, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cedar Knolls, NJ
Highest Education Level
Customer Service Managers in Cedar Knolls, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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