Customer Service Manager Jobs in Bridgewater, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Flanders, NJ (18 miles from Bridgewater, NJ)
- 2 days ago
- Flanders, NJ (18 miles from Bridgewater, NJ)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Princeton, NJ (15 miles from Bridgewater, NJ)
- 3 days ago
- Princeton, NJ (15 miles from Bridgewater, NJ)
- 3 days ago
Position Overview: The Customer Service Manager will oversee the customer service operations related to membership, certification, and education programs while also playing a key role in member engagement...
Manager, Customer Service Operations- Vaccines
- Morristown, NJ (14 miles from Bridgewater, NJ)
- 5 days ago
- Morristown, NJ (14 miles from Bridgewater, NJ)
- 5 days ago
The Customer Service Manager will help analyze our operations and help us operate efficiently....
- Clark, NJ (15 miles from Bridgewater, NJ)
- 5 days ago
- Clark, NJ (15 miles from Bridgewater, NJ)
- 5 days ago
Store - NWK-CLARK, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Garwood, NJ (15 miles from Bridgewater, NJ)
- 7 days ago
- Garwood, NJ (15 miles from Bridgewater, NJ)
- 7 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Experience Manager - Victoria's Secret - Jersey Gardens - Elizabeth, NJ
- Elizabeth, NJ (23 miles from Bridgewater, NJ)
- 7 days ago
- Elizabeth, NJ (23 miles from Bridgewater, NJ)
- 7 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Hillsborough, NJ (7 miles from Bridgewater, NJ)
- 8 days ago
- Hillsborough, NJ (7 miles from Bridgewater, NJ)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Metuchen, NJ (14 miles from Bridgewater, NJ)
- 9 days ago
- Metuchen, NJ (14 miles from Bridgewater, NJ)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Coordinator $18 hourly
- Monmouth Junction, NJ (14 miles from Bridgewater, NJ)
- 10 days ago
- Monmouth Junction, NJ (14 miles from Bridgewater, NJ)
- 10 days ago
center experience and prior dispatcher experience is preferable....
- Whippany, NJ (18 miles from Bridgewater, NJ)
- 10 days ago
- Whippany, NJ (18 miles from Bridgewater, NJ)
- 10 days ago
We are seeking a detail-oriented and experienced Contracts Administrative Supervisor to lead our contracts team. In this pivotal role, you will oversee the preparation, negotiation, and...
Retail Customer Service Supervisor
- East Brunswick, NJ (15 miles from Bridgewater, NJ)
- 12 days ago
- East Brunswick, NJ (15 miles from Bridgewater, NJ)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Software Engineering Senior Manager - Customer Relationship Management
- Woodbridge, NJ (17 miles from Bridgewater, NJ)
- 12 days ago
- Woodbridge, NJ (17 miles from Bridgewater, NJ)
- 12 days ago
About this role:** Wells Fargo is seeking a Software Engineering Senior Manager, as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business...
Managing Director of Client Services-Private Equity Fund Accounting
- West Orange, NJ (23 miles from Bridgewater, NJ)
- 13 days ago
- West Orange, NJ (23 miles from Bridgewater, NJ)
- 13 days ago
Managing Director of Client Services-Private Equity Fund Accounting West Orange NJ, or Wilmington, DE Monday through Friday 9:00 a.m. to 6:00 p.m. Hybrid Work Schedule Candidates for this position...
- Piscataway, NJ (8 miles from Bridgewater, NJ)
- 14 days ago
- Piscataway, NJ (8 miles from Bridgewater, NJ)
- 14 days ago
Job Description: Job brief We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation....
- Summit, NJ (15 miles from Bridgewater, NJ)
- 16 days ago
- Summit, NJ (15 miles from Bridgewater, NJ)
- 16 days ago
Job Summary The Customer Service Sr. Manager position will set strategic direction, priorities and goals for the functional area; educate team to ensure employees understand how routine functions,...
Demographic Data for Bridgewater, NJ
Moving to Bridgewater, NJ? Find some basic demographic data about Bridgewater, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Bridgewater, NJ
Highest Education Level
Customer Service Managers in Bridgewater, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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