Customer Service Manager Jobs in Atlantic City, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa, Inc.
- Somers Point, NJ (8 miles from Atlantic City, NJ)
- 45+ days ago
- Somers Point, NJ (8 miles from Atlantic City, NJ)
- 45+ days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonClient Services Manager, Home Health
- BAYADA Home Health Care
- Egg Harbor Township, NJ (9 miles from Atlantic City, NJ)
- 21 days ago
- Egg Harbor Township, NJ (9 miles from Atlantic City, NJ)
- 21 days ago
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment Type: Full time...
In PersonCustomer Service Coordinator II Regional- Full Time (Harrah's Atlantic City/CES)
- Caesars Entertainment
- Atlantic City, NJ
- 23 days ago
- Atlantic City, NJ
- 23 days ago
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains...
In Person Full TimeCustomer Service Coordinator I Regional- Part Time (Harrah's Atlantic City/CES)
- Caesars Entertainment
- Atlantic City, NJ
- 30+ days ago
- Atlantic City, NJ
- 30+ days ago
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains...
In Person Part TimeCustomer Service Coordinator I Regional- Full Time (Harrah's Atlantic City/CES)
- Caesars Entertainment
- Atlantic City, NJ
- 45+ days ago
- Atlantic City, NJ
- 45+ days ago
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains...
In Person Full TimeAutomotive Service Manager/Customer Service
- Midas
- Egg Harbor Township, NJ (9 miles from Atlantic City, NJ)
- 60+ days ago
- Egg Harbor Township, NJ (9 miles from Atlantic City, NJ)
- 60+ days ago
Benefits: Uncapped Commission/Bonus Program 401(k) Bonus based on performance Competitive salary Health insurance At Midas we are dedicated to providing quality services to customer vehicles in...
In PersonDemographic Data for Atlantic City, NJ
Moving to Atlantic City, NJ? Find some basic demographic data about Atlantic City, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Atlantic City, NJ
Highest Education Level
Customer Service Managers in Atlantic City, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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