Customer Service Manager Jobs in Atlantic City, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Somers Point, NJ (8 miles from Atlantic City, NJ)
- 2 hours ago
- Somers Point, NJ (8 miles from Atlantic City, NJ)
- 2 hours ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
Coordinator Customer Service l Regional- Part Time (Harrahs Atlantic City/CES)
- Atlantic City, NJ
- 13 days ago
- Atlantic City, NJ
- 13 days ago
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with...
Assistant Manager Customer Service Regional- Full Time (Harrah's Atlantic City/CES)
- Atlantic City, NJ
- 14 days ago
- Atlantic City, NJ
- 14 days ago
JOB SUMMARY: Responsible for the overseeing the day-to-day operations of the Customer Service team which serve Caesars, Harrahs Resort and Tropicana Atlantic City and Harrahs Philadelphia....
- Mays Landing, NJ (16 miles from Atlantic City, NJ)
- 25 days ago
- Mays Landing, NJ (16 miles from Atlantic City, NJ)
- 25 days ago
Store - MAYS LANDING, NJDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Coordinator Customer Service l Regional- Full Time (Harrah's Atlantic City/CES)
- Atlantic City, NJ
- 45+ days ago
- Atlantic City, NJ
- 45+ days ago
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with...
Full-Time Customer Service Supervisor
- Mays Landing, NJ (16 miles from Atlantic City, NJ)
- 60+ days ago
- Mays Landing, NJ (16 miles from Atlantic City, NJ)
- 60+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Coordinator Customer Service l Regional- Part Time (Harrah's Atlantic City/CES)
- Atlantic City, NJ
- 90+ days ago
- Atlantic City, NJ
- 90+ days ago
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with...
Demographic Data for Atlantic City, NJ
Moving to Atlantic City, NJ? Find some basic demographic data about Atlantic City, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Atlantic City, NJ
Highest Education Level
Customer Service Managers in Atlantic City, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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