Customer Service Manager Jobs in Amherst, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Salem, NH (20 miles from Amherst, NH)
- 11 hours ago
- Salem, NH (20 miles from Amherst, NH)
- 11 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Senior Manager of Client Services
- Merrimack, NH (5 miles from Amherst, NH)
- 2 days ago
- Merrimack, NH (5 miles from Amherst, NH)
- 2 days ago
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview What We Do: We calm...
Full-Time Customer Service Supervisor
- Chelmsford, MA (23 miles from Amherst, NH)
- 6 days ago
- Chelmsford, MA (23 miles from Amherst, NH)
- 6 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
FT Assistant Manager Customer Service
- Bedford, NH (6 miles from Amherst, NH)
- 7 days ago
- Bedford, NH (6 miles from Amherst, NH)
- 7 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439209 Address: USA-NH-Bedford-7 Kilton Road Store Code: Store 08436 Front End (5151795) Hannaford Supermarkets started out as a...
- Nashua, NH (11 miles from Amherst, NH)
- 10 days ago
- Nashua, NH (11 miles from Amherst, NH)
- 10 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Nights and Weekends Customer Experience Manager
- Chelmsford, MA (23 miles from Amherst, NH)
- 11 days ago
- Chelmsford, MA (23 miles from Amherst, NH)
- 11 days ago
Store - BOS-CHELMSFORD, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
FT Customer Service Manager Trainee (H)
- Londonderry, NH (11 miles from Amherst, NH)
- 11 days ago
- Londonderry, NH (11 miles from Amherst, NH)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 438720 Address: USA-NH-Londonderry-6 Hampton Drive Store Code: Store 08185 Management (2741238) Hannaford Supermarkets started out as...
- Salem, NH (20 miles from Amherst, NH)
- 12 days ago
- Salem, NH (20 miles from Amherst, NH)
- 12 days ago
ADP is hiring a Client Service Manager III.** In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Customer Service Manager Trainee (H)
- Raymond, NH (23 miles from Amherst, NH)
- 12 days ago
- Raymond, NH (23 miles from Amherst, NH)
- 12 days ago
Customer Service Manager Trainee (H) Hannaford Supermarkets United States, Hampshire, Raymond 2 Freetown Road (Show on map) Jun 16, 2025 Address: USA-NH-Raymond-2 Freetown Road Store Code: Store 08120...
FT Customer Service Manager Trainee (H)
- Hampstead, NH (22 miles from Amherst, NH)
- 14 days ago
- Hampstead, NH (22 miles from Amherst, NH)
- 14 days ago
FT Customer Service Manager Trainee (H) Hannaford Supermarkets United States, Hampshire, East Hampstead Jun 15, 2025 Address: USA-NH-East Hampstead-305 Sandown Road Store Code: Store 08190 Management...
- Allenstown, NH (23 miles from Amherst, NH)
- 18 days ago
- Allenstown, NH (23 miles from Amherst, NH)
- 18 days ago
Summary/ Purpose: This is a key front end position reporting to the Store Director. This is a high demand position and requires extensive customer service and training. POSITION...
Customer Service Manager Trainee (H)
- Derry, NH (17 miles from Amherst, NH)
- 20 days ago
- Derry, NH (17 miles from Amherst, NH)
- 20 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 436599 Address: USA-NH-Derry-35 Manchester Drive Store Code: Store 08016 Management (2756246) Hannaford Supermarkets started out as a...
PT Customer Service Supervisor N. Nashua
- Nashua, NH (11 miles from Amherst, NH)
- 25 days ago
- Nashua, NH (11 miles from Amherst, NH)
- 25 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Director/Senior, Client Service Manager
- Merrimack, NH (5 miles from Amherst, NH)
- 26 days ago
- Merrimack, NH (5 miles from Amherst, NH)
- 26 days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
FT Customer Service Supervisor N. Nashua TJMaxx
- Nashua, NH (11 miles from Amherst, NH)
- 27 days ago
- Nashua, NH (11 miles from Amherst, NH)
- 27 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Amherst, NH
Moving to Amherst, NH? Find some basic demographic data about Amherst, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Amherst, NH
Highest Education Level
Customer Service Managers in Amherst, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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