Customer Service Manager Jobs in Reno, NV
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
center experience required Preferred qualifications Prior leadership experience including managing work performance and attendance preferred Minimum 2 years of program/project support or account management...
PT Customer Experience Manager
- Sparks, NV (3 miles from Reno, NV)
- 7 days ago
- Sparks, NV (3 miles from Reno, NV)
- 7 days ago
Store - SPARKS, NV Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
General information Job Title Airport Customer Service Supervisor (NK) - RNO Date Thursday, May 15, 2025 State Nevada City Reno Base Pay Rate: $ 20.00 Full/Part Time Full Time Exempt or Non-Exempt...
Customer Service Coordinator (Service Writer)
- Sparks, NV (3 miles from Reno, NV)
- 21 days ago
- Sparks, NV (3 miles from Reno, NV)
- 21 days ago
A Penske Customer Service Coordinator for our Reno branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Airport Customer Service Supervisor (DL) - RNO Unifi Aviation, LLC - 2.9 Reno, NV Job Details Full-time $19.76 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off...
General information Job Title Airport Customer Service Supervisor (B6) - RNO Date Monday, May 19, 2025 State Nevada City Reno Base Pay Rate: $ 22.00 Full/Part Time Full Time Exempt or Non-Exempt...
- Sparks, NV (3 miles from Reno, NV)
- 45+ days ago
- Sparks, NV (3 miles from Reno, NV)
- 45+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Store - RENO, NV Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Demographic Data for Reno, NV
Moving to Reno, NV? Find some basic demographic data about Reno, NV below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Reno, NV
Highest Education Level
Customer Service Managers in Reno, NV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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