Customer Service Manager Jobs in Saint Louis, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator in Town and Country, MO
- Town and Country, MO (18 miles from Saint Louis, MO)
- 1 day ago
- Town and Country, MO (18 miles from Saint Louis, MO)
- 1 day ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up...
Client Service Coordinator I (Office of Violence Prevention)
- Saint Louis, MO
- 2 days ago
- Saint Louis, MO
- 2 days ago
%3Cspan style=%22color: #000000; %3Cspan style=%22color: #000000; Scoring Components and Their WeightsExperience and Training: 100%Documentation of Academic Credentials must be Submitted Upon...
- Town and Country, MO (18 miles from Saint Louis, MO)
- 2 days ago
- Town and Country, MO (18 miles from Saint Louis, MO)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Client Service Manager Trainee - Achieve July 2025
- Des Peres, MO (13 miles from Saint Louis, MO)
- 3 days ago
- Des Peres, MO (13 miles from Saint Louis, MO)
- 3 days ago
& Casualty license and Commercial Lines Coverage Specialist designation....
Client Service Manager Trainee - Achieve July 2025
- Saint Louis, MO
- 3 days ago
- Saint Louis, MO
- 3 days ago
& Casualty license and Commercial Lines Coverage Specialist designation....
Assistant Director, Boeing Customer Account Manager
- Saint Louis, MO
- 6 days ago
- Saint Louis, MO
- 6 days ago
Date Posted: 2025-04-25 Country: United States of America Location: RMO99: RTN Remote, Missouri Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and...
Customer Service Lead - Part-Time
- Kirkwood, MO (13 miles from Saint Louis, MO)
- 7 days ago
- Kirkwood, MO (13 miles from Saint Louis, MO)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Experience Manager - St. Louis, MO We are seeking a motivated and dynamic Customer Experience Manager with strong business acumen to lead our team in achieving and exceeding sales goals....
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Associate Account Manager - Central Time Zone
- Bridgeton, MO (15 miles from Saint Louis, MO)
- 13 days ago
- Bridgeton, MO (15 miles from Saint Louis, MO)
- 13 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Founded in 1952, RubinBrown LLP is one of the nation’s leading accounting and professional consulting firms. The RubinBrown name and reputation are synonymous with experience, integrity and value....
monitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage...
- Maryland Heights, MO (15 miles from Saint Louis, MO)
- 17 days ago
- Maryland Heights, MO (15 miles from Saint Louis, MO)
- 17 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Full Time Retail Customer Service Supervisor
- Creve Coeur, MO (14 miles from Saint Louis, MO)
- 18 days ago
- Creve Coeur, MO (14 miles from Saint Louis, MO)
- 18 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Saint Louis, MO
Moving to Saint Louis, MO? Find some basic demographic data about Saint Louis, MO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Saint Louis, MO
Highest Education Level
Customer Service Managers in Saint Louis, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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