Customer Service Manager Jobs in Lees Summit, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Kansas City, MO (18 miles from Lees Summit, MO)
- 1 hour ago
- Kansas City, MO (18 miles from Lees Summit, MO)
- 1 hour ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Retail Customer Service Supervisor
- Independence, MO (14 miles from Lees Summit, MO)
- 1 day ago
- Independence, MO (14 miles from Lees Summit, MO)
- 1 day ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Grandview, MO (9 miles from Lees Summit, MO)
- 1 day ago
- Grandview, MO (9 miles from Lees Summit, MO)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Kansas City, MO (18 miles from Lees Summit, MO)
- 3 days ago
- Kansas City, MO (18 miles from Lees Summit, MO)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Client Success Manager - Retail Pharmacy
- Kansas City, MO (18 miles from Lees Summit, MO)
- 4 days ago
- Kansas City, MO (18 miles from Lees Summit, MO)
- 4 days ago
This position is responsible for cultivating strong relationships with key business clients. Focused on managing their assigned portfolio of key independent pharmacy clients to ensure their...
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote Work- Belton, MO (13 miles from Lees Summit, MO)
- 6 days ago
- Belton, MO (13 miles from Lees Summit, MO)
- 6 days ago
Location: Belton - Store 16: 426 S. Main St. Belton SC 29627 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer...
Full time customer experience manager
- Raytown, MO (12 miles from Lees Summit, MO)
- 8 days ago
- Raytown, MO (12 miles from Lees Summit, MO)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager - Dual Property
- Riverside, MO (23 miles from Lees Summit, MO)
- 8 days ago
- Riverside, MO (23 miles from Lees Summit, MO)
- 8 days ago
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and...
Home Care Customer Success Manager
- Overland Park, KS (18 miles from Lees Summit, MO)
- 8 days ago
- Overland Park, KS (18 miles from Lees Summit, MO)
- 8 days ago
Company Description About A Place for Mom A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven,...
Remote WorkRegistered Financial Customer Service Professional
- Kansas City, KS (20 miles from Lees Summit, MO)
- 12 days ago
- Kansas City, KS (20 miles from Lees Summit, MO)
- 12 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkClient Success Manager Client Success Manager
- Overland Park, KS (18 miles from Lees Summit, MO)
- 12 days ago
- Overland Park, KS (18 miles from Lees Summit, MO)
- 12 days ago
Client Success Manager | Remote, USA Optiv 1 ( ) Overland Park, KS (Remote) # 2025-13041 Position summary epeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical...
Remote WorkStore - KC-LEE'S SUMMIT, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Mission Woods, KS (16 miles from Lees Summit, MO)
- 13 days ago
- Mission Woods, KS (16 miles from Lees Summit, MO)
- 13 days ago
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
- Kansas City, MO (18 miles from Lees Summit, MO)
- 15 days ago
- Kansas City, MO (18 miles from Lees Summit, MO)
- 15 days ago
Make our customer operations team your best move ever Were looking for a customer-focused Customer Service Supervisor to join our Operations Team to help our customers bring their products to...
Demographic Data for Lees Summit, MO
Moving to Lees Summit, MO? Find some basic demographic data about Lees Summit, MO below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Lees Summit, MO
Highest Education Level
Customer Service Managers in Lees Summit, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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