Customer Service Manager Jobs in Grandview, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager Trainee - Achieve July 2025
- Kansas City, MO (16 miles from Grandview, MO)
- 21 days ago
- Kansas City, MO (16 miles from Grandview, MO)
- 21 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Retail Customer Service Supervisor
- Kansas City, MO (16 miles from Grandview, MO)
- 11 hours ago
- Kansas City, MO (16 miles from Grandview, MO)
- 11 hours ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Kansas City, KS (17 miles from Grandview, MO)
- 1 day ago
- Kansas City, KS (17 miles from Grandview, MO)
- 1 day ago
Job Title: Industrial Account Manager Job Objective: To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive...
Area Customer Service Coordinator
- Overland Park, KS (8 miles from Grandview, MO)
- 2 days ago
- Overland Park, KS (8 miles from Grandview, MO)
- 2 days ago
Area Customer Service Coordinator **Summary:** Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients....
- Lenexa, KS (10 miles from Grandview, MO)
- 2 days ago
- Lenexa, KS (10 miles from Grandview, MO)
- 2 days ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
Supervisor Customer Service - MCI
- Kansas City, MO (16 miles from Grandview, MO)
- 4 days ago
- Kansas City, MO (16 miles from Grandview, MO)
- 4 days ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
Patient Accounting Supervisor (Customer Service)
- Lenexa, KS (10 miles from Grandview, MO)
- 4 days ago
- Lenexa, KS (10 miles from Grandview, MO)
- 4 days ago
Patient Accounting Supervisor (Customer Service)Southlake Campus Position Summary / Career Interest: The Patient Accounts Supervisor is responsible for the daily oversight of the Patient...
Customer Experience Manager FT
- Kansas City, MO (16 miles from Grandview, MO)
- 6 days ago
- Kansas City, MO (16 miles from Grandview, MO)
- 6 days ago
Store - KC-LIBERTY, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Overland Park, KS (8 miles from Grandview, MO)
- 8 days ago
- Overland Park, KS (8 miles from Grandview, MO)
- 8 days ago
Job Type Full-time Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we...
- Lenexa, KS (10 miles from Grandview, MO)
- 8 days ago
- Lenexa, KS (10 miles from Grandview, MO)
- 8 days ago
Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists. Why join us: There is a reason we boast numerous awards like "Great Place...
Customer Service Admin Support A3
- Kansas City, KS (17 miles from Grandview, MO)
- 9 days ago
- Kansas City, KS (17 miles from Grandview, MO)
- 9 days ago
Join us in making a significant impact within the Oracle Health Support organization! As a Customer Service Solution Analyst 1 in the Support organization, you will use strong communication and...
- Kansas City, MO (16 miles from Grandview, MO)
- 10 days ago
- Kansas City, MO (16 miles from Grandview, MO)
- 10 days ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Kansas City, MO (16 miles from Grandview, MO)
- 13 days ago
- Kansas City, MO (16 miles from Grandview, MO)
- 13 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Olathe, KS (15 miles from Grandview, MO)
- 17 days ago
- Olathe, KS (15 miles from Grandview, MO)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Grandview, MO
Moving to Grandview, MO? Find some basic demographic data about Grandview, MO below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Grandview, MO
Highest Education Level
Customer Service Managers in Grandview, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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