Customer Service Manager Jobs in Bridgeton, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Saint Louis, MO (15 miles from Bridgeton, MO)
- 19 hours ago
- Saint Louis, MO (15 miles from Bridgeton, MO)
- 19 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- Arthur J Gallagher & Co.
- Des Peres, MO (10 miles from Bridgeton, MO)
- 23 hours ago
- Des Peres, MO (10 miles from Bridgeton, MO)
- 23 hours ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In Person- Five Below
- Brentwood, MO (10 miles from Bridgeton, MO)
- 4 days ago
- Brentwood, MO (10 miles from Bridgeton, MO)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Pacer International
- Saint Louis, MO (15 miles from Bridgeton, MO)
- 13 days ago
- Saint Louis, MO (15 miles from Bridgeton, MO)
- 13 days ago
What youll need to succeed as a Manager, Customer Service at XPO Minimum qualifications: 4 years of experience in customer service 2 years of experience in a warehousing or distribution center...
In Person- Kennedy Capital Management
- Saint Louis, MO (15 miles from Bridgeton, MO)
- 17 days ago
- Saint Louis, MO (15 miles from Bridgeton, MO)
- 17 days ago
Kennedy Capital Management (KCM) is a St. Louis-based boutique investment firm with a 40-year track record in small- and mid-cap domestic equity. We're hiring a Client Service Manager to own the...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Des Peres, MO (10 miles from Bridgeton, MO)
- 18 days ago
- Des Peres, MO (10 miles from Bridgeton, MO)
- 18 days ago
Store - ST.L-DES PERES, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeRetirement Plan Client Service Manager
- Moneta Group
- Clayton, MO (9 miles from Bridgeton, MO)
- 19 days ago
- Clayton, MO (9 miles from Bridgeton, MO)
- 19 days ago
MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum of financial...
In PersonPart Time Customer Experience Manager
- Michaels
- Manchester, MO (13 miles from Bridgeton, MO)
- 20 days ago
- Manchester, MO (13 miles from Bridgeton, MO)
- 20 days ago
Store - ST.L-DES PERES, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Manager - Patient Financial Services - FT Days (60757)
- Anderson Hospital
- Maryville, IL (24 miles from Bridgeton, MO)
- 26 days ago
- Maryville, IL (24 miles from Bridgeton, MO)
- 26 days ago
Job DetailsJob Location: Maryville, IL 62062Position Type: Full Time (80 Hours)Salary Range: $28.42 - $47.99 HourlyJob Shift: DaysJob Category: LeadershipJob Summary: Customer Service Manager for all...
In Person- Hobby Lobby
- O Fallon, MO (16 miles from Bridgeton, MO)
- 27 days ago
- O Fallon, MO (16 miles from Bridgeton, MO)
- 27 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In Person- Michaels
- Wentzville, MO (23 miles from Bridgeton, MO)
- 28 days ago
- Wentzville, MO (23 miles from Bridgeton, MO)
- 28 days ago
Store - ST.L-WENTZVILLE, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonCustomer Success Manager (Remote Position)
- Omnigo
- Saint Louis, MO (15 miles from Bridgeton, MO)
- 30+ days ago
- Saint Louis, MO (15 miles from Bridgeton, MO)
- 30+ days ago
Job Summary The Customer Success team is responsible for the relationship between Omnigo and our customers. This critical function is responsible for engaging with our customers to drive adoption...
Remote- Moneta Group
- Clayton, MO (9 miles from Bridgeton, MO)
- 45+ days ago
- Clayton, MO (9 miles from Bridgeton, MO)
- 45+ days ago
Moneta is searching for a service-minded Finance professional to join one of our Partner teams as a Senior Client Service Manager. As a Senior Client Service Manager, you will work directly with...
In Person- MiTek Inc
- Chesterfield, MO (16 miles from Bridgeton, MO)
- 45+ days ago
- Chesterfield, MO (16 miles from Bridgeton, MO)
- 45+ days ago
Job Description Supervise the customer service team including accountability for customer satisfaction, retention, and growth by efficiently delivering competitive services to the customer. Job...
In PersonSenior Manager Customer Service
- Hubbell Incorporated
- Fenton, MO (18 miles from Bridgeton, MO)
- 45+ days ago
- Fenton, MO (18 miles from Bridgeton, MO)
- 45+ days ago
10 - 15 years of progressively responsible customer service experience (required) Proven experience in customer service management, with a track record of improving customer satisfaction and KPIs (required...
In PersonDemographic Data for Bridgeton, MO
Moving to Bridgeton, MO? Find some basic demographic data about Bridgeton, MO below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Bridgeton, MO
Highest Education Level
Customer Service Managers in Bridgeton, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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