Customer Service Manager Jobs in Madison, MS
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager Trainee - Achieve July 2026
- Gallagher
- Ridgeland, MS (6 miles from Madison, MS)
- 6 days ago
- Ridgeland, MS (6 miles from Madison, MS)
- 6 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridCustomer Service Administrator 2
- Southeastern Freight Lines
- Jackson, MS (15 miles from Madison, MS)
- 14 days ago
- Jackson, MS (15 miles from Madison, MS)
- 14 days ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
In PersonStore - JACKSON-MADISON, MS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- Whole Foods Market
- Jackson, MS (15 miles from Madison, MS)
- 22 days ago
- Jackson, MS (15 miles from Madison, MS)
- 22 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Baptist Memorial Health Care
- Jackson, MS (15 miles from Madison, MS)
- 24 days ago
- Jackson, MS (15 miles from Madison, MS)
- 24 days ago
Overview Job Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and...
In Person- Mississippi Blood Services
- Flowood, MS (12 miles from Madison, MS)
- 30+ days ago
- Flowood, MS (12 miles from Madison, MS)
- 30+ days ago
Mississippi Blood Services makes a difference in people's lives every day. With the support of the community and voluntary blood donors, we have been serving the needs of hospital patients since...
In Person- ENVOY AIR INC.
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
In PersonPart time Nights and Weekends Customer Service Manager
- Michaels
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
Part time Nights and Weekends Customer Service Manager #NLX291054275 ?% ! COMPARISON DETAILS ?...
In Person Part TimeFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Flowood, MS (12 miles from Madison, MS)
- 45+ days ago
- Flowood, MS (12 miles from Madison, MS)
- 45+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full TimeDemographic Data for Madison, MS
Moving to Madison, MS? Find some basic demographic data about Madison, MS below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Madison, MS
Highest Education Level
Customer Service Managers in Madison, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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