Customer Service Manager Jobs in Madison, MS
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Jackson, MS (15 miles from Madison, MS)
- 4 days ago
- Jackson, MS (15 miles from Madison, MS)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkSupervisor, Customer Service Management
- Jackson, MS (15 miles from Madison, MS)
- 7 days ago
- Jackson, MS (15 miles from Madison, MS)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkManager Client Service Management
- Jackson, MS (15 miles from Madison, MS)
- 11 days ago
- Jackson, MS (15 miles from Madison, MS)
- 11 days ago
Manager Client Service Management CVS Health - 3.2 Jackson, MS Job Details Full-time $54,300 - $159,120 a year 6 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending...
200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer. Functional Demands Rating: Light Activity Level Throughout Workday Physical Activity Requirements -...
Sr Lead Customer Experience Manager
- Jackson, MS (15 miles from Madison, MS)
- 12 days ago
- Jackson, MS (15 miles from Madison, MS)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Jackson, MS (15 miles from Madison, MS)
- 13 days ago
- Jackson, MS (15 miles from Madison, MS)
- 13 days ago
Customer Service Coordinator Job ID: 31204 Job Category: Administrative Non Clinical Support Work Schedule: Days Department: BMG Central MS Facility: BMG Central MS Location: Jackson, MS Overview...
- Jackson, MS (15 miles from Madison, MS)
- 16 days ago
- Jackson, MS (15 miles from Madison, MS)
- 16 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
- Ridgeland, MS (6 miles from Madison, MS)
- 17 days ago
- Ridgeland, MS (6 miles from Madison, MS)
- 17 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Team Lead, Neurodiverse Solutions
- Jackson, MS (15 miles from Madison, MS)
- 18 days ago
- Jackson, MS (15 miles from Madison, MS)
- 18 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
- Brandon, MS (23 miles from Madison, MS)
- 20 days ago
- Brandon, MS (23 miles from Madison, MS)
- 20 days ago
Overview Job Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and...
Customer Service Coordinator II
- Jackson, MS (15 miles from Madison, MS)
- 20 days ago
- Jackson, MS (15 miles from Madison, MS)
- 20 days ago
Customer Service Coordinator II Job ID: 30893 Job Category: Administrative Non Clinical Support Work Schedule: Days Department: BMG Central MS Facility: BMG Central MS Location: Jackson, MS...
Customer Experience Manager 6311 Jackson, MS
- Jackson, MS (15 miles from Madison, MS)
- 22 days ago
- Jackson, MS (15 miles from Madison, MS)
- 22 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Account Manager, Client Services
- Jackson, MS (15 miles from Madison, MS)
- 28 days ago
- Jackson, MS (15 miles from Madison, MS)
- 28 days ago
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the companys success! The Account Manager of Client Services...
Customer Experience Manager 6199 Pearl, MS
- Jackson, MS (15 miles from Madison, MS)
- 28 days ago
- Jackson, MS (15 miles from Madison, MS)
- 28 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Support Manager/Remote
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
Cribl, Inc Customer Support Manager/Remote in Jackson , Mississippi Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're...
Remote WorkDemographic Data for Madison, MS
Moving to Madison, MS? Find some basic demographic data about Madison, MS below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Madison, MS
Highest Education Level
Customer Service Managers in Madison, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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