Customer Service Manager Jobs in Plymouth, MN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Senior Customer Success Manager
- Proto Labs
- Maple Plain, MN (12 miles from Plymouth, MN)
- 3 hours ago
- Maple Plain, MN (12 miles from Plymouth, MN)
- 3 hours ago
Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and...
In Person- Cubesmart
- Bloomington, MN (14 miles from Plymouth, MN)
- 13 hours ago
- Bloomington, MN (14 miles from Plymouth, MN)
- 13 hours ago
Overview At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count” Responsibilities What CubeSmart Self Storage offers: Weekly Pay -...
In Person- Whole Foods Market
- Minnetonka, MN (3 miles from Plymouth, MN)
- 16 hours ago
- Minnetonka, MN (3 miles from Plymouth, MN)
- 16 hours ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Marvin
- Minneapolis, MN (7 miles from Plymouth, MN)
- 23 hours ago
- Minneapolis, MN (7 miles from Plymouth, MN)
- 23 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonPart Time Customer Service Manager
- Jerrys
- Minneapolis, MN (7 miles from Plymouth, MN)
- 2 days ago
- Minneapolis, MN (7 miles from Plymouth, MN)
- 2 days ago
Service Manager with timely breaks, and employee start and leave times Help maintain a clean and safe store Work with the team on all tasks necessary to have an awesome department Be a part of a dedicated...
In Person Part Time- Whole Foods Market
- Woodbury, MN (24 miles from Plymouth, MN)
- 5 days ago
- Woodbury, MN (24 miles from Plymouth, MN)
- 5 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Five Below
- Shakopee, MN (18 miles from Plymouth, MN)
- 6 days ago
- Shakopee, MN (18 miles from Plymouth, MN)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonAccount Manager/Collector, 20.00, Monday-Friday, Full Benefits
- Carhop
- Crystal, MN (4 miles from Plymouth, MN)
- 11 days ago
- Crystal, MN (4 miles from Plymouth, MN)
- 11 days ago
CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence! With nearly 40 locations...
In PersonStore Customer Service Supervisor / Keyholder
- Total Wine
- Burnsville, MN (20 miles from Plymouth, MN)
- 11 days ago
- Burnsville, MN (20 miles from Plymouth, MN)
- 11 days ago
About the role As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class...
In Person- Five Below
- Minneapolis, MN (7 miles from Plymouth, MN)
- 11 days ago
- Minneapolis, MN (7 miles from Plymouth, MN)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Mackenthun Supermarket
- Minnetrista, MN (12 miles from Plymouth, MN)
- 12 days ago
- Minnetrista, MN (12 miles from Plymouth, MN)
- 12 days ago
Coordinate effective and efficient customer service management meetings monthly Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management...
In PersonAccount Coordinator - Client Services
- Great Northern
- Brooklyn Park, MN (4 miles from Plymouth, MN)
- 14 days ago
- Brooklyn Park, MN (4 miles from Plymouth, MN)
- 14 days ago
Account Coordinator Why Great Northern Established in 1962, Great Northern is a local, privately owned paper-based packaging manufacturer with a long history of providing secure, stable, and...
In PersonCustomer Experience manager PT- Evenings & Weekends
- Michaels Stores
- Maple Grove, MN (8 miles from Plymouth, MN)
- 15 days ago
- Maple Grove, MN (8 miles from Plymouth, MN)
- 15 days ago
Store - MSP-MAPLE GROVE, MN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeCustomer Experience Manager - Part Time
- Michaels Stores
- Otsego, MN (20 miles from Plymouth, MN)
- 15 days ago
- Otsego, MN (20 miles from Plymouth, MN)
- 15 days ago
Store - Otsego, MN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Lead - Part-Time
- Burlington
- Brooklyn Center, MN (4 miles from Plymouth, MN)
- 17 days ago
- Brooklyn Center, MN (4 miles from Plymouth, MN)
- 17 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeDemographic Data for Plymouth, MN
Moving to Plymouth, MN? Find some basic demographic data about Plymouth, MN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Plymouth, MN
Highest Education Level
Customer Service Managers in Plymouth, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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