Customer Service Manager Jobs in Edina, MN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Brooklyn Park, MN (14 miles from Edina, MN)
- 8 hours ago
- Brooklyn Park, MN (14 miles from Edina, MN)
- 8 hours ago
Requisition I D : 885729 Store #: WM0072 Optical Customer Service BPARK Position : Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of...
Senior Account Manager Client Services - Remote
- Eden Prairie, MN (4 miles from Edina, MN)
- 14 hours ago
- Eden Prairie, MN (4 miles from Edina, MN)
- 14 hours ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkCustomer Service Lead - Part-Time
- Saint Louis Park, MN (2 miles from Edina, MN)
- 1 day ago
- Saint Louis Park, MN (2 miles from Edina, MN)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Maple Grove, MN (16 miles from Edina, MN)
- 2 days ago
- Maple Grove, MN (16 miles from Edina, MN)
- 2 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Account Manager Client Services
- Saint Paul, MN (11 miles from Edina, MN)
- 3 days ago
- Saint Paul, MN (11 miles from Edina, MN)
- 3 days ago
Account Manager Client Services - National Remote Requisition Number: 2284725 Job Category: Sales Support Primary Location: Saint Paul, MN, US (Remote considered) Optum is a global organization...
Remote WorkCustomer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Woodbury, MN (18 miles from Edina, MN)
- 3 days ago
- Woodbury, MN (18 miles from Edina, MN)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Minneapolis, MN (5 miles from Edina, MN)
- 4 days ago
- Minneapolis, MN (5 miles from Edina, MN)
- 4 days ago
at Millennium Health in Minneapolis, Minnesota, United States Job Description Description **This field-based position requires daily travel, working onsite with Millennium Health customers. ** Are...
Administrator, Customer Service - Device (French Bilingual)
- Saint Paul, MN (11 miles from Edina, MN)
- 5 days ago
- Saint Paul, MN (11 miles from Edina, MN)
- 5 days ago
The Customer Service Device Administrator supports the Device Capital business and both internal and external customers with all aspects of ordering, invoicing and asset management tracking. Due...
- Saint Paul, MN (11 miles from Edina, MN)
- 5 days ago
- Saint Paul, MN (11 miles from Edina, MN)
- 5 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkCustomer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Coon Rapids, MN (16 miles from Edina, MN)
- 5 days ago
- Coon Rapids, MN (16 miles from Edina, MN)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
SR Client Services Manager-Minneapolis, MN1410329
- Minneapolis, MN (5 miles from Edina, MN)
- 6 days ago
- Minneapolis, MN (5 miles from Edina, MN)
- 6 days ago
Canteen One Starting pay: 90,000.00- 95,000.00 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service...
- Saint Paul, MN (11 miles from Edina, MN)
- 6 days ago
- Saint Paul, MN (11 miles from Edina, MN)
- 6 days ago
Overview Why You'll Love Being a Client Service Manager at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the...
Part-Time Customer Experience Manager
- Eden Prairie, MN (4 miles from Edina, MN)
- 7 days ago
- Eden Prairie, MN (4 miles from Edina, MN)
- 7 days ago
Store - MSP-EDEN PRAIRIE, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Airport Customer Service Supervisor (Spirit) PT/FT
- Minneapolis, MN (5 miles from Edina, MN)
- 7 days ago
- Minneapolis, MN (5 miles from Edina, MN)
- 7 days ago
General information Job Title Airport Customer Service Supervisor (Spirit) PT/FT Date Friday, March 28, 2025 State Minnesota City Minneapolis Base Pay Rate: $ 20.25 Full/Part Time Part Time Exempt...
Supervisor, Customer Service Management
- Saint Paul, MN (11 miles from Edina, MN)
- 7 days ago
- Saint Paul, MN (11 miles from Edina, MN)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkDemographic Data for Edina, MN
Moving to Edina, MN? Find some basic demographic data about Edina, MN below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Edina, MN
Highest Education Level
Customer Service Managers in Edina, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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