Customer Service Manager Jobs in Brooklyn Park, MN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Minnetonka, MN (8 miles from Brooklyn Park, MN)
- 1 day ago
- Minnetonka, MN (8 miles from Brooklyn Park, MN)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 2 days ago
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 2 days ago
The Client Care Manager is responsible for ensuring that our clients are receiving the best possible care. They will develop a Care Plan as part of the initial client intake session and keep it...
- Saint Paul, MN (16 miles from Brooklyn Park, MN)
- 2 days ago
- Saint Paul, MN (16 miles from Brooklyn Park, MN)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Ramsey, MN (15 miles from Brooklyn Park, MN)
- 2 days ago
- Ramsey, MN (15 miles from Brooklyn Park, MN)
- 2 days ago
Were looking for a strategic and member-focused Customer Service Manager to lead our service team in delivering exceptional support to the people who matter most, our members....
- Saint Paul, MN (16 miles from Brooklyn Park, MN)
- 2 days ago
- Saint Paul, MN (16 miles from Brooklyn Park, MN)
- 2 days ago
Job Title: Customer Service Supervisor Location: Saint Paul, MN (Hybrid - 3 days in office required) Compensation: $33-$36 per hour Position Summary We are seeking an experienced Customer Service...
Collector/Account Manager, 20.00, Monday-Friday, Full Benefits
- Crystal, MN (4 miles from Brooklyn Park, MN)
- 2 days ago
- Crystal, MN (4 miles from Brooklyn Park, MN)
- 2 days ago
CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence! With nearly 40 locations...
Customer Service Administrator - St. Paul, MN
- Saint Paul, MN (16 miles from Brooklyn Park, MN)
- 3 days ago
- Saint Paul, MN (16 miles from Brooklyn Park, MN)
- 3 days ago
Position Summary: The Customer Service Administrator is responsible for curating a safe and welcoming environment for employees and visitors and coordinating the day-to-day operations of the...
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 4 days ago
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 4 days ago
Now is your chance to join an organization that drives change. Were a company thats consistently on top employer lists. Why join us: There is a reason we boast numerous awards like Great Place to...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 7 days ago
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 7 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Brooklyn Park, MN
- 9 days ago
- Brooklyn Park, MN
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 10 days ago
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 10 days ago
At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth,...
- Minnetonka, MN (8 miles from Brooklyn Park, MN)
- 12 days ago
- Minnetonka, MN (8 miles from Brooklyn Park, MN)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
Area Customer Service Coordinator
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 12 days ago
- Minneapolis, MN (7 miles from Brooklyn Park, MN)
- 12 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Demographic Data for Brooklyn Park, MN
Moving to Brooklyn Park, MN? Find some basic demographic data about Brooklyn Park, MN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Brooklyn Park, MN
Highest Education Level
Customer Service Managers in Brooklyn Park, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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