Customer Service Manager Jobs in Woodhaven, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
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Senior Manager, Client Services and Lifestyle Team
- Detroit, MI (17 miles from Woodhaven, MI)
- 2 days ago
- Detroit, MI (17 miles from Woodhaven, MI)
- 2 days ago
Senior Manager, Client Services and Lifestyle Team Detroit, MI | $170,000-$190,000 + Bonus + Benefits A boutique investment firm headquartered in Detroit, MI is seeking a Senior Manager, Client...
Customer Success Manager (Detroit, MI)
- Detroit, MI (17 miles from Woodhaven, MI)
- 3 days ago
- Detroit, MI (17 miles from Woodhaven, MI)
- 3 days ago
Customer Success Manager (Detroit, MI) Customer SuccessRemote, Detroit, United States Apply Description Position at Imagine Learning Great Purpose. Great People. Great Opportunities. At Imagine...
Remote WorkData Science Director - Customer Service Analytics (PS&L)
- Dearborn, MI (12 miles from Woodhaven, MI)
- 3 days ago
- Dearborn, MI (12 miles from Woodhaven, MI)
- 3 days ago
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than...
- Livonia, MI (18 miles from Woodhaven, MI)
- 3 days ago
- Livonia, MI (18 miles from Woodhaven, MI)
- 3 days ago
Customer Care Supervisor Cabinetworks Group - 2.7 Livonia, MI Job Details Full-time $60,000 - $68,000 a year 9 hours ago Qualifications Customer service Filing Mid-level SOX Microsoft Office...
- Detroit, MI (17 miles from Woodhaven, MI)
- 5 days ago
- Detroit, MI (17 miles from Woodhaven, MI)
- 5 days ago
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Livonia, MI (18 miles from Woodhaven, MI)
- 5 days ago
- Livonia, MI (18 miles from Woodhaven, MI)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Supervisor (Training & QA)
- Detroit, MI (17 miles from Woodhaven, MI)
- 11 days ago
- Detroit, MI (17 miles from Woodhaven, MI)
- 11 days ago
CCH is expanding our staff, and this may be a great opportunity for you to join our team. CCH participates in the Public Service Loan Forgiveness Program (PSLF) Working under the direct...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Westland, MI (16 miles from Woodhaven, MI)
- 12 days ago
- Westland, MI (16 miles from Woodhaven, MI)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Success Manager - Detroit, Michigan
- Detroit, MI (17 miles from Woodhaven, MI)
- 14 days ago
- Detroit, MI (17 miles from Woodhaven, MI)
- 14 days ago
Why join Seegrid? Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing,...
- Detroit, MI (17 miles from Woodhaven, MI)
- 14 days ago
- Detroit, MI (17 miles from Woodhaven, MI)
- 14 days ago
Store - DET-WOODHAVEN, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - DET-WOODHAVEN, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Employee Benefits Consulting- Senior Client Services Coordinator
- Detroit, MI (17 miles from Woodhaven, MI)
- 23 days ago
- Detroit, MI (17 miles from Woodhaven, MI)
- 23 days ago
Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey...
Software Customer Service Manager
- Detroit, MI (17 miles from Woodhaven, MI)
- 23 days ago
- Detroit, MI (17 miles from Woodhaven, MI)
- 23 days ago
Department OverviewThe Software Customer Service Manager (CSM) position resides in Global Services, within the Video & Software Services Organization....
Associate Director, Customer Service Excellence
- Detroit, MI (17 miles from Woodhaven, MI)
- 30+ days ago
- Detroit, MI (17 miles from Woodhaven, MI)
- 30+ days ago
Locations: New York | Boston | Atlanta | Austin | Chicago | San Francisco | Mountain View | Dallas | Denver | Detroit | Houston | Los Angeles | Miami | Minneapolis | Nashville | Summit |...
Demographic Data for Woodhaven, MI
Moving to Woodhaven, MI? Find some basic demographic data about Woodhaven, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Woodhaven, MI
Highest Education Level
Customer Service Managers in Woodhaven, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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