Customer Service Manager Jobs in Taylor, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Birmingham, MI (22 miles from Taylor, MI)
- 22 hours ago
- Birmingham, MI (22 miles from Taylor, MI)
- 22 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Livonia, MI (11 miles from Taylor, MI)
- 1 day ago
- Livonia, MI (11 miles from Taylor, MI)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Supervisor, Customer Service, Logistics
- Belleville, MI (11 miles from Taylor, MI)
- 3 days ago
- Belleville, MI (11 miles from Taylor, MI)
- 3 days ago
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global...
- Woodhaven, MI (7 miles from Taylor, MI)
- 4 days ago
- Woodhaven, MI (7 miles from Taylor, MI)
- 4 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Associate Manager - Client Services - Auto
- Detroit, MI (13 miles from Taylor, MI)
- 4 days ago
- Detroit, MI (13 miles from Taylor, MI)
- 4 days ago
Infosys is seeking an Associate Manager of Client Services for its Manufacturing Vertical under Auto Industry. The Associate ManagerClient Services (AMCS) is responsible for all client interfaces...
- Woodhaven, MI (7 miles from Taylor, MI)
- 5 days ago
- Woodhaven, MI (7 miles from Taylor, MI)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Senior Manager, Client Services and Lifestyle Team
- Detroit, MI (13 miles from Taylor, MI)
- 8 days ago
- Detroit, MI (13 miles from Taylor, MI)
- 8 days ago
Senior Manager, Client Services and Lifestyle Team Detroit, MI | $170,000-$190,000 + Bonus + Benefits A boutique investment firm headquartered in Detroit, MI is seeking a Senior Manager, Client...
Data Science Director - Customer Service Analytics (PS&L)
- Dearborn, MI (7 miles from Taylor, MI)
- 8 days ago
- Dearborn, MI (7 miles from Taylor, MI)
- 8 days ago
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than...
- Livonia, MI (11 miles from Taylor, MI)
- 9 days ago
- Livonia, MI (11 miles from Taylor, MI)
- 9 days ago
Customer Care Supervisor Cabinetworks Group - 2.7 Livonia, MI Job Details Full-time $60,000 - $68,000 a year 9 hours ago Qualifications Customer service Filing Mid-level SOX Microsoft Office...
- Detroit, MI (13 miles from Taylor, MI)
- 10 days ago
- Detroit, MI (13 miles from Taylor, MI)
- 10 days ago
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better...
Retail Customer Service Supervisor (Front End Supervisor)
- Madison Heights, MI (21 miles from Taylor, MI)
- 13 days ago
- Madison Heights, MI (21 miles from Taylor, MI)
- 13 days ago
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Customer Service Lead - Part-Time
- Southfield, MI (18 miles from Taylor, MI)
- 15 days ago
- Southfield, MI (18 miles from Taylor, MI)
- 15 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Supervisor (Training & QA)
- Detroit, MI (13 miles from Taylor, MI)
- 16 days ago
- Detroit, MI (13 miles from Taylor, MI)
- 16 days ago
CCH is expanding our staff, and this may be a great opportunity for you to join our team. CCH participates in the Public Service Loan Forgiveness Program (PSLF) Working under the direct...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Westland, MI (9 miles from Taylor, MI)
- 17 days ago
- Westland, MI (9 miles from Taylor, MI)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Success Manager - Detroit, Michigan
- Detroit, MI (13 miles from Taylor, MI)
- 19 days ago
- Detroit, MI (13 miles from Taylor, MI)
- 19 days ago
Why join Seegrid? Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing,...
Demographic Data for Taylor, MI
Moving to Taylor, MI? Find some basic demographic data about Taylor, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Taylor, MI
Highest Education Level
Customer Service Managers in Taylor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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