Customer Service Manager Jobs in Rochester Hills, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Shelby Township, MI (8 miles from Rochester Hills, MI)
- 1 day ago
- Shelby Township, MI (8 miles from Rochester Hills, MI)
- 1 day ago
Store - DET-MT. CLEMENS, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Troy, MI (8 miles from Rochester Hills, MI)
- 10 days ago
- Troy, MI (8 miles from Rochester Hills, MI)
- 10 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
- Berkley, MI (15 miles from Rochester Hills, MI)
- 11 days ago
- Berkley, MI (15 miles from Rochester Hills, MI)
- 11 days ago
Client Service Coordinator Location: Berkley, MI Position Type: Full-Time Hours: M-W 9-5 Th 11:30-8:30 Sun 11-2:30 R eports To: Executive Director Important: Demonstrated knowledge of Jewish...
Assistant Manager, Customer Care & Aftersales Websites
- Warren, MI (16 miles from Rochester Hills, MI)
- 11 days ago
- Warren, MI (16 miles from Rochester Hills, MI)
- 11 days ago
Assistant Manager, Customer Care & Aftersales Websites#25-73576 $42.49-$45.17 per hour Warren (Hybrid), MI All On-site Job Description Our Client, an Automotive company, is looking for an...
Retail customer service Supervisor Retail customer service Supervisor
- Auburn Hills, MI (9 miles from Rochester Hills, MI)
- 12 days ago
- Auburn Hills, MI (9 miles from Rochester Hills, MI)
- 12 days ago
Retail customer service Supervisor TJX Companies 3.5 ( ) Auburn Hills, MI Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...
Client Services Coordinator - Marketing Client Services Coordinator - Marketing
- Southfield, MI (17 miles from Rochester Hills, MI)
- 12 days ago
- Southfield, MI (17 miles from Rochester Hills, MI)
- 12 days ago
Client Services Coordinator - Marketing CBRE 3.2 ( ) Southfield, MI Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by...
- Novi, MI (23 miles from Rochester Hills, MI)
- 12 days ago
- Novi, MI (23 miles from Rochester Hills, MI)
- 12 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Orion, MI (6 miles from Rochester Hills, MI)
- 17 days ago
- Orion, MI (6 miles from Rochester Hills, MI)
- 17 days ago
Store - DET-ORION TOWNSHIP, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Southfield, MI (17 miles from Rochester Hills, MI)
- 17 days ago
- Southfield, MI (17 miles from Rochester Hills, MI)
- 17 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 18 days ago
- Madison Heights, MI (15 miles from Rochester Hills, MI)
- 18 days ago
Job Title : Administrative / Recruiter Job Summary : We are seeking a dynamic and results-driven Admin / Recruiter to join our team. This role combines an administrative role with full-cycle...
Part Time Customer Service Manager
- Troy, MI (8 miles from Rochester Hills, MI)
- 18 days ago
- Troy, MI (8 miles from Rochester Hills, MI)
- 18 days ago
Store - DET-OAKLAND PLAZA, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Southfield, MI (17 miles from Rochester Hills, MI)
- 28 days ago
- Southfield, MI (17 miles from Rochester Hills, MI)
- 28 days ago
Minimum of 3 years of experience in customer service or call center management required. Prior experience managing supervisors or leads across multiple teams strongly preferred....
- Farmington Hills, MI (20 miles from Rochester Hills, MI)
- 30+ days ago
- Farmington Hills, MI (20 miles from Rochester Hills, MI)
- 30+ days ago
Centria Healthcare was founded in 2009 as a provider of Private Duty Nursing services for the pediatric and post MVA population. We believe in providing exceptional care for our patients where...
Customer Service Lead - Part-Time
- Warren, MI (16 miles from Rochester Hills, MI)
- 30+ days ago
- Warren, MI (16 miles from Rochester Hills, MI)
- 30+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Rochester Hills, MI
Moving to Rochester Hills, MI? Find some basic demographic data about Rochester Hills, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rochester Hills, MI
Highest Education Level
Customer Service Managers in Rochester Hills, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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