Customer Service Manager Jobs in Farmington Hills, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Senior Manager, Client Services and Lifestyle Team
- Detroit, MI (20 miles from Farmington Hills, MI)
- 2 days ago
- Detroit, MI (20 miles from Farmington Hills, MI)
- 2 days ago
Senior Manager, Client Services and Lifestyle Team Detroit, MI | $170,000-$190,000 + Bonus + Benefits A boutique investment firm headquartered in Detroit, MI is seeking a Senior Manager, Client...
Customer Success Manager (Detroit, MI)
- Detroit, MI (20 miles from Farmington Hills, MI)
- 3 days ago
- Detroit, MI (20 miles from Farmington Hills, MI)
- 3 days ago
Customer Success Manager (Detroit, MI) Customer SuccessRemote, Detroit, United States Apply Description Position at Imagine Learning Great Purpose. Great People. Great Opportunities. At Imagine...
Remote WorkData Science Director - Customer Service Analytics (PS&L)
- Dearborn, MI (18 miles from Farmington Hills, MI)
- 3 days ago
- Dearborn, MI (18 miles from Farmington Hills, MI)
- 3 days ago
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, were all a part of something bigger than...
- Livonia, MI (9 miles from Farmington Hills, MI)
- 3 days ago
- Livonia, MI (9 miles from Farmington Hills, MI)
- 3 days ago
Customer Care Supervisor Cabinetworks Group - 2.7 Livonia, MI Job Details Full-time $60,000 - $68,000 a year 9 hours ago Qualifications Customer service Filing Mid-level SOX Microsoft Office...
- Detroit, MI (20 miles from Farmington Hills, MI)
- 5 days ago
- Detroit, MI (20 miles from Farmington Hills, MI)
- 5 days ago
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better...
Customer Care Coordinator - Order Experience I
- Brighton, MI (18 miles from Farmington Hills, MI)
- 5 days ago
- Brighton, MI (18 miles from Farmington Hills, MI)
- 5 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
Retail Customer Service Supervisor
- Commerce Township, MI (7 miles from Farmington Hills, MI)
- 5 days ago
- Commerce Township, MI (7 miles from Farmington Hills, MI)
- 5 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Farmington Hills, MI
- 5 days ago
- Farmington Hills, MI
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Associate Manager, Customer Care & Aftersales Website Operations
- Warren, MI (21 miles from Farmington Hills, MI)
- 6 days ago
- Warren, MI (21 miles from Farmington Hills, MI)
- 6 days ago
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Warren, MI office three times per week, at minimum [or other frequency dictated by the...
Customer Success and Operations Manager, Customer Care Strategy and Optimization
- Warren, MI (21 miles from Farmington Hills, MI)
- 7 days ago
- Warren, MI (21 miles from Farmington Hills, MI)
- 7 days ago
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Warren, MI office three times per week, at minimum [or other frequency dictated by the...
Retail Customer Service Supervisor (Front End Supervisor)
- Madison Heights, MI (15 miles from Farmington Hills, MI)
- 7 days ago
- Madison Heights, MI (15 miles from Farmington Hills, MI)
- 7 days ago
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Warren, MI (21 miles from Farmington Hills, MI)
- 9 days ago
- Warren, MI (21 miles from Farmington Hills, MI)
- 9 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Brighton, MI (18 miles from Farmington Hills, MI)
- 9 days ago
- Brighton, MI (18 miles from Farmington Hills, MI)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Position Description...
Customer Service Lead - Part-Time
- Southfield, MI (5 miles from Farmington Hills, MI)
- 10 days ago
- Southfield, MI (5 miles from Farmington Hills, MI)
- 10 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Supervisor (Training & QA)
- Detroit, MI (20 miles from Farmington Hills, MI)
- 11 days ago
- Detroit, MI (20 miles from Farmington Hills, MI)
- 11 days ago
CCH is expanding our staff, and this may be a great opportunity for you to join our team. CCH participates in the Public Service Loan Forgiveness Program (PSLF) Working under the direct...
Demographic Data for Farmington Hills, MI
Moving to Farmington Hills, MI? Find some basic demographic data about Farmington Hills, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Farmington Hills, MI
Highest Education Level
Customer Service Managers in Farmington Hills, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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