Customer Service Manager Jobs in Haverhill, MA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA (16 miles from Haverhill, MA)
- 10 days ago
- Smyth Companies
- Wilmington, MA (16 miles from Haverhill, MA)
- 10 days ago
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
Client Support Manager - UK Market
- Manchester, NH (24 miles from Haverhill, MA)
- 6 hours ago
- Manchester, NH (24 miles from Haverhill, MA)
- 6 hours ago
An exciting opportunity has arisen for a Client Support Manager to play a crucial role in continuing our company's success, acting as an advocate for our product in all communications. We're...
- North Andover, MA (8 miles from Haverhill, MA)
- 7 hours ago
- North Andover, MA (8 miles from Haverhill, MA)
- 7 hours ago
Were Watts. Together, were reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to...
FT Customer Service Manager Trainee (H)
- Pelham, NH (13 miles from Haverhill, MA)
- 12 hours ago
- Pelham, NH (13 miles from Haverhill, MA)
- 12 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 441761 Address: USA-NH-Pelham-150 Bridge Street Store Code: Store 08015 Management (2756426) Hannaford Supermarkets started out as a...
Retail Customer Service Supervisor
- Nashua, NH (21 miles from Haverhill, MA)
- 1 day ago
- Nashua, NH (21 miles from Haverhill, MA)
- 1 day ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Londonderry, NH (17 miles from Haverhill, MA)
- 2 days ago
- Londonderry, NH (17 miles from Haverhill, MA)
- 2 days ago
Company Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are every...
- Salem, NH (8 miles from Haverhill, MA)
- 2 days ago
- Salem, NH (8 miles from Haverhill, MA)
- 2 days ago
ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
- Salem, NH (8 miles from Haverhill, MA)
- 2 days ago
- Salem, NH (8 miles from Haverhill, MA)
- 2 days ago
ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Customer Service Manager / Print Manufacturing
- Wilmington, MA (16 miles from Haverhill, MA)
- 3 days ago
- Wilmington, MA (16 miles from Haverhill, MA)
- 3 days ago
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
- Salem, NH (8 miles from Haverhill, MA)
- 5 days ago
- Salem, NH (8 miles from Haverhill, MA)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Customer Service Administrator
- Wilmington, MA (16 miles from Haverhill, MA)
- 8 days ago
- Wilmington, MA (16 miles from Haverhill, MA)
- 8 days ago
Our client, a growing robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator/Warranty Administrator for a hybrid role (3 days in office, 2 remote)....
Senior Manager of Client Services
- Merrimack, NH (23 miles from Haverhill, MA)
- 8 days ago
- Merrimack, NH (23 miles from Haverhill, MA)
- 8 days ago
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview What We Do: We calm...
Personal Lines Client Service Manager
- Wakefield, MA (20 miles from Haverhill, MA)
- 8 days ago
- Wakefield, MA (20 miles from Haverhill, MA)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Lynnfield, MA (17 miles from Haverhill, MA)
- 8 days ago
- Lynnfield, MA (17 miles from Haverhill, MA)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Client Services Manager, Home Health
- Wilmington, MA (16 miles from Haverhill, MA)
- 9 days ago
- Wilmington, MA (16 miles from Haverhill, MA)
- 9 days ago
Client Services Manager, Home Health BAYADA Home Health Care - 3.8 Wilmington, MA Job Details 10 hours ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program...
Demographic Data for Haverhill, MA
Moving to Haverhill, MA? Find some basic demographic data about Haverhill, MA below.
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Salary for Customer Service Manager Jobs in Haverhill, MA
Highest Education Level
Customer Service Managers in Haverhill, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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